Manager Soft Services

ASML • San Diego, CA

3d

About The Position

Introduction to the job The Soft Services Manager leads all Soft Services, Officing, and Activity‑Based Working (ABW) operations for the ASML San Diego campus. The role ensures a high‑quality, safe, sustainable, and user‑centric workplace experience across four buildings (SD4, SD6, SD9), supporting productivity, business continuity, and employee well‑being. Role and responsibilities Management of Café/food services, break rooms, convenience centers, office supplies, mother’s & recharge rooms, gym/fitness services, meeting & event support, workplace support, cleaning programs, IFM soft services contract, ABW, officing operations, logistics, and campus clean‑up programs.

Requirements

• Bachelor’s or Master’s in Facility Management, Hospitality, Business Administration, or a related field
• 5–10+ years experience in soft services, workplace operations, hospitality, or IFM operations
• Experience managing large outsourced FM contracts, food programs, or workplace amenities
• Core Competencies
• Communicates effectively
• Drives results
• Ensures accountability
• Balances stakeholders
• Strategic mindset
• Cultivates innovation
• Functional Competencies
• Strong vendor and contract management
• Knowledge of café/food service compliance (HACCP)
• Experience managing convenience centers & consumables
• Event support operations
• Space & occupancy operations (ABW)
• Cleaning service governance & quality control
• Data‑driven service improvements

Nice To Haves

• Experience with ABW, officing, or workplace change is preferred
• Experience supporting a multi‑building corporate or high‑tech campus strongly preferred

Responsibilities

• Soft Services Strategy & Daily Operations Lead all soft service operations across San Diego, including, but not limited to: cleanroom, industrial, and office cleaning, café/food programs, pantries & break rooms, convenience centers, micro‑kitchens, fitness/gym amenities, mailroom, landscaping, waste & recycling, mobility services, reception, hospitality, lockers, and wellness rooms. Maintain availability, cleanliness, equipment uptime, replenishment processes, and consistent service standards across all employee‑facing amenities. Integrate well‑being, user experience, sustainability, safety, and accessibility into service design and delivery.
• IFM Soft Services Contract Ownership Serve as the Contract Owner for the Integrated Facilities Management (IFM) Soft Services scope. Oversee service delivery, performance management, compliance, KPIs, and monthly/quarterly business reviews. Lead contract changes, service adjustments, scope expansions, and financial governance. Ensure the IFM partner delivers consistent staffing levels, training, performance management, and customer satisfaction standards.
• Budget & Financial Management Own and manage the IFM soft services OPEX budget, including forecasting, cost allocation, and consumption analysis. Review vendor financial proposals, contract renewals, pricing updates, and cost‑saving opportunities. Ensure cost transparency and alignment with CRE financial governance.
• Officing & Activity-Based Working (ABW) Leadership Serve as the business owner for officing and Activity‑Based Working (ABW) operations for the San Diego campus. Define, maintain, and govern ABW standards, policies, and ways of working, ensuring consistency and alignment with ASML workplace principles. Lead seat allocation models, occupancy analytics, and utilization insights to support effective space use and informed decision‑making. Provide guidance and enablement to teams on ABW expectations, including onboarding, communications, training, and change management. Partner closely with Space Planning to maintain seating strategies, adjacency planning, and alignment with evolving business needs.
• Food Program & Café Performance Oversee café operations, including menu development, pricing, hygiene, HACCP compliance, hours of operation, and quality. Manage daily café service performance, customer experience, safety, and partnership with the food vendor. Support catering for meetings, leadership visits, events, and large onsite gatherings.
• Cleanliness, Events, Meetings & Campus Experience Lead daily cleaning programs, specialty cleaning, and campus‑wide deep cleans / clean‑up drives. Govern cleaning standards in labs, offices, break rooms, amenities, and high‑traffic areas. Manage meeting & event support: room set‑ups furniture configuration hospitality coordination AV/IT coordination (with IT) breakdown/reset Support internal events such as all‑hands, team meetings, visitor delegations, customer demos, and training sessions.
• Convenience Center, Supplies & Consumables Management Own operations of all convenience centers (e.g., supply stations, office consumables, pantry supplies). Ensure uninterrupted availability of: office supplies break room consumables cleaning consumables printing supplies coffee/water/sanitation items Manage consumption analytics and vendor delivery cycles.
• Workplace Experience & Stakeholder Management Serve as the primary point of contact for all workplace experience matters. Resolve escalations promptly and maintain business continuity. Partner with HR, IT, Security, QEHS, Manufacturing, and Business Partners to provide seamless cross‑functional service. Monitor employee feedback (NPS/VoC) and implement improvements.
• Compliance, Risk & Business Continuity Ensure compliance with: food safety regulations sanitation standards gym safety requirements ABW and occupancy safety requirements soft services regulatory requirements Maintain recovery plans for soft services disruptions. Own escalation procedures and emergency response for amenities.
• Continuous Improvement & Innovation Identify and implement service improvements, new technologies, automation, and digital tools to optimize operations. Benchmark services against global CRE performance and best‑in‑class corporate campuses. Lead soft-services contributions to building renovations and the Building Generation Process (BGP).

Benefits

• The Company offers employees and their families, medical, dental, vision, and basic life insurance.
• Employees are able to participate in the Company’s 401k plan.
• Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees