Manager Social Services-Case Management

UnityPoint Health • Waterloo, IA

81d

About The Position

Responsible for the development, implementation and evaluation of the care provided for Care Management which is consistent with the established strategic plan, goals and objectives. Responsible for daily operations and 24-hour management of the department. Supports optimal care that requires specialized knowledge, critical thinking and skills based on principles of psychological, social, physical, and biological sciences that utilize the nursing and social services process. Demonstrates the attributes of Servant Leadership, communicates exceptionally, and motivates others to achieve outcomes through work with multidisciplinary teams. Serves as chief recruitment and retention officer for department and works in collaboration with nursing leadership to identify areas of improvement regarding practice, policies and processes. Collaborates with physicians and other health care workers, to assess, plan, implement and evaluate services in collaboration with other care givers.

Requirements

• Registered Nurse with Bachelor's degree or Social Worker with MSW required.
• Current RN or Social Work licensure in the state of Iowa.
• 5 years' experience in healthcare or managed care setting.
• Demonstrated results in leading interdisciplinary teams, care coordination, and maintaining compliance with regulatory standards.
• Must have knowledge of Medicare Regulations and familiarity with Professional Review Organization regulations.
• Knowledge of prospective payment systems, QIO activities, federal and state rules and regulations.

Responsibilities

• Provides leadership by directing, coordinating, and delegating patient care in an organized manner, allowing for flexibility.
• Collaborating with the leadership team, effectively resolving complex unit situations, such as patient/family issues or complaints and crises as they occur within the units in a timely manner.
• Evaluates and guides staff through coaching and immediate feedback and accountability regarding job performance.
• Reviews staffing and effectively communicates with others to ensure staffing requirements are met.
• Demonstrate clinical leadership as a role model for other team members and provide direction that ensures top of licensure duties of all team members.
• Providing ongoing support as a content expert and role model related to the Manager role.
• Ensures adequate competency training and continuing education programming is done to meet identified staff development needs.
• Mentor all team members that have a role in care management and to team members who demonstrate interest and talent to become future leaders.
• Manages to budget and expense responsibility for the Care Management Department.
• Possess a broad understanding of discharge planning strategies, level of care requirements, payments systems and associated requirements.
• Upholds and role models the standards of excellence.
• Supports and empowers staff to act with appropriate responsibility for the work processes and work environment of which they are a part.
• Provides oversight, implementation, and evaluation of population-specific performance improvement initiatives, quality metrics, and core measures.
• Models behaviors for demonstrating values in performing job responsibilities.
• Provides leadership to improve performance, based on process improvement methodology and reports short and long term outcomes.
• Provides specific and timely feedback to employees to recognize positive demonstration of values and correct performance that does not reflect values.
• Provides oversight for utilization of evidence-based care for patient populations.
• Assesses need for patient and family education.
• Participates with the healthcare team in identifying and providing health teaching and counseling, as appropriate.
• Facilitates referrals to appropriate resources.
• Assists with orientation program and training of newly hired team members and assist with development of onboarding and educational materials.
• Helps with staff education/in-services/specialized skilled training programs including competencies.
• Assists Regional Director with performance improvement action plans and implementation of plans, monitoring of supplies and chart audits.
• Collaborates with Regional Director to complete staff rounding requirements.
• Supports monitoring and maintaining of hospital and STI goals.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree