Manager - SOC Performance & Execution

United Airlines•Arlington Heights, IL

7h•$102,220 - $133,194•Hybrid

About The Position

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you. Job overview and responsibilities The Manager – SOC Performance & Execution role drives development and execution of SOC tools, training, processes, and other critical areas needed for standardization within the SOC scope. This role will act as a support to the Director – SOC Performance & Execution in liaising with various other groups such as the NOC, Tools & Technology Teams, ATW / BTW Performance & Execution Teams, and more. The goal of this role will be representing the needs and priorities of the Hub SOCs, Move Team, and Line Station Ops Representatives by management and development of tools and technology. Provides comprehensive product project management support, representing the needs and priorities of the SOCs (Stations Operations Control), Move Team, and Line Station Operations, and collaborates across departments to work on projects aligned with United's United Next goals Partners with Hub Managing Directors, Directors, and SOC & Move Team Sr Managers to create a strategic vision for United's future in these roles, supporting their capacity to manage a growing flight schedule Builds and maintains performance tools, and creates visibility and insights around operational metrics Development will be focused on Power BI and Microsoft Power Platform technology Presents regular updates to key divisional and cross-departmental executives regarding progress on key initiatives and supporting implementation of acquired feedback NOTE: This position is located at the AHSC-Arlington Heights Service Center located in Arlington Heights, IL and considered as a hybrid role working 3 days in office, however that may evolve with the needs of the company.

Requirements

Bachelor's degree or 4 years of relevant work experience in Business, Project Management, Airline Operations, and or Computer Science
3+ years of experience in a strategic operational role required (Airline/Airport related Preferred)
1+ years of leadership experience with projects and influencing senior level management and key stakeholders
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Ability to work in a time constrained, very high-pressure environment
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Excellent communication
Analytical understanding of IRROPs
Comprehensive understanding of tools and process within the SOC scope
Must be willing and able to travel 25% domestic
Must be willing and able to work a hybrid schedule at the AHSC-Arlington Heights Service Center located in Arlington Heights, IL
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree or 6 years of relevant work experience
Bachelor’s degree with an emphasis on airline management, aviation or industrial engineering preferred
Quantitative and qualitative analysis preferred
Thorough knowledge of Power BI and Microsoft Power Platform technology

Responsibilities

Provides comprehensive product project management support, representing the needs and priorities of the SOCs (Stations Operations Control), Move Team, and Line Station Operations, and collaborates across departments to work on projects aligned with United's United Next goals
Partners with Hub Managing Directors, Directors, and SOC & Move Team Sr Managers to create a strategic vision for United's future in these roles, supporting their capacity to manage a growing flight schedule
Builds and maintains performance tools, and creates visibility and insights around operational metrics
Development will be focused on Power BI and Microsoft Power Platform technology
Presents regular updates to key divisional and cross-departmental executives regarding progress on key initiatives and supporting implementation of acquired feedback