Manager: Ski School (Breckenridge, CO, US)
About The Position
The Ski and Snowboard School Location Manager is responsible for leading the operation of either Adult or Children's lessons at a specific base location. The scope of this role is large and varied and includes responsibilities of the daily, seasonal and yearly operational processes within the school. This is achieved through a disciplined focus on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties and self-development. All of these elements contribute in a significant way to the overall quality of the guest and employee experience at their location and School wide.You will be responsible for managing lesson issues relating to instructor pay, guest complaints, and system efficiency.You will manage growth and expanse of lessons,and will oversee daily instructor line up. You will work with the Director, General Manager, Training Manager and Administrative Specialists to ensure all payroll, workers compensation, incident reports, staffing levels,training requirements, inventory levels,disciplinary procedures, hiring and separating procedures, and all other administrative functions are managed efficiently and timely.This leadership position is integral to thesuccess of the Ski & Snowboard School.
Requirements
- High School Diploma or GED Equivalent required, Bachelor's Degree in related field preferred
- Current PSIA/AASI certification required
- Minimum of one year of supervisory experience
- Microsoft Office proficiency
- English, fluency in both written and verbal
- Must be able to work in inclement weather in a high alpine environment
- Must have excellent guest service and communication skills
- Must work well in a team
- Must be able to work flexible schedule including weekends, nights, weekdays, evenings, & holidays
- Offers may be contingent upon a post offer background check and reference checks
Nice To Haves
- Current PSIA/AASI Level 2/3 certification or equivalent
- Children Specialist 2 certification or equivalent (Kids Manager)
- Prior experience working with children (Kids Manager)
- RPOS experience
- College degree / experience in relevant field
Responsibilities
- Coach and counsel, motivate and develop supervisors, pros and support staff at their assigned location.
- Complete supervisor performance appraisals.
- Uphold and promote PSIA/AASI standards.
- Oversee maintenance of base areas, locker rooms and on hill facilities.
- Implements and holds staff accountable to both Ski & Snowboard School & Company policies and procedures.
- Ensure supervisory staff is effectively controlling instructor and support team staffing levels to ensure the highest quality of guest service is provided.
- Resolve guest complaints by utilizing guest service guidelines accommodating special requests when appropriate.
- Communicate and work with other departments to create an environment of support and trust that will benefit staff and guests.
- Responsible for overseeing and coordinating the maintenance of day to day supplies and program tools for inside and outside set up.
- Adhere to and model the Company's mission, vision and values.
- Actively engage and participate in Company sponsored Leadership Development programs and opportunities.
- Contribute to the development of future strategic initiatives.
- Any other duties as assigned.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
