Manager, Site

Catholic Charities Archdiocese of Denver • Colorado Springs, CO

5h • $65,000 - $70,000

About The Position

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:
A Site Manager at Catholic Charities:
Supervise the turnover of apartments for move-in, move-outs and transfers in order to ensure that apartments are suitable for occupancy and residents are selected according to HUD and HMS criteria.
Ensure resident files submitted for approval are complete, timely and meet HMS, HUD, CHFA, USDA and HOME criteria, and other applicable requirements.
Ensures that programs and services comply with licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements.
Mains professional ties with other service organizations/boards/committees for the benefit of the program.
Provide orientation for new residents by reviewing the lease and community rules, describing services, explaining apartment features and answering resident questions in order to orient and inform them of policies and procedures they need to follow to maintain compliance with the lease and enhance their living experience.
Oversee adherence of all residents to the lease, community rules and procedures by resolving lease violations and referring residents to appropriate resources in order to promote high quality of living for all residents.
Promote resident involvement and responsibility for the overall operation of the facility, through participation in the Resident Council and interaction with residents and staff to foster a community environment.
Prepares and administers area budget within established guidelines.
Ensure efficient operation and maintenance of mechanical systems and all aspects of the building and ground’s security and cleanliness by contracting with specialized vendors and contractors, tracking warranty information and assuring implementation of preventative maintenance programs in order to keep the building and grounds in compliance with fire and building codes.
Completes necessary administrative duties (paperwork, etc.) timely and accurately.
Responsible for accurate initial certification and recertification of all residents, if required, in accordance with policies, procedures, timelines and regulatory requirements.
Communicate, address and resolve resident issues through follow-up and adherence to Corporate procedures.
Communicate and report to supervisor any matters regarding liability and risk management issues at assigned property to improve or enhance quality of life issues provided by community to residents.
Compiles accurate and timely program statistical data to meet reporting requirements. Monitors performance measurements and recommends program improvements.
Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct and coordinate the activities of contract personnel to ensure that their activities help to provide a safe living environment for the residents.

Requirements

• Ability to effectively lead and motivate staff through application of Agency values.
• Knowledge of strategic planning, resource allocation, human resources, leadership techniques and coordination of people and resources.
• Demonstrated knowledge of fair housing requirements.
• Ability to interact and communicate effectively orally and in writing with persons of diverse cultural and educational backgrounds.
• Good supervisory skills to include one year in a supervisory capacity.
• Ability to prepare, analyze, explain and follow site budgets, both operating and capital.
• Ability to prepare and maintain reports in database required.
• Ability to operate basic office equipment.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Associate's degree (AA) or equivalent from accredited two-year college or technical school; and/or two years equivalent experience with HUD and or CHFA, or other affordable housing programs as Property Site Manager, Regional Property Manager, Leasing Agent, Compliance Technician or Assistant Site Manager.
• Valid CO driver’s license, satisfactory driving record and proof of insurance required.

Nice To Haves

• Certification as an Accredited Residential Manager (ARM) preferred and may be required within twelve months of employment.

Responsibilities

• Supervise the turnover of apartments for move-in, move-outs and transfers in order to ensure that apartments are suitable for occupancy and residents are selected according to HUD and HMS criteria.
• Ensure resident files submitted for approval are complete, timely and meet HMS, HUD, CHFA, USDA and HOME criteria, and other applicable requirements.
• Ensures that programs and services comply with licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements.
• Maintains professional ties with other service organizations/boards/committees for the benefit of the program.
• Provide orientation for new residents by reviewing the lease and community rules, describing services, explaining apartment features and answering resident questions in order to orient and inform them of policies and procedures they need to follow to maintain compliance with the lease and enhance their living experience.
• Oversee adherence of all residents to the lease, community rules and procedures by resolving lease violations and referring residents to appropriate resources in order to promote high quality of living for all residents.
• Promote resident involvement and responsibility for the overall operation of the facility, through participation in the Resident Council and interaction with residents and staff to foster a community environment.
• Prepares and administers area budget within established guidelines.
• Ensure efficient operation and maintenance of mechanical systems and all aspects of the building and ground’s security and cleanliness by contracting with specialized vendors and contractors, tracking warranty information and assuring implementation of preventative maintenance programs in order to keep the building and grounds in compliance with fire and building codes.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• Responsible for accurate initial certification and recertification of all residents, if required, in accordance with policies, procedures, timelines and regulatory requirements.
• Communicate, address and resolve resident issues through follow-up and adherence to Corporate procedures.
• Communicate and report to supervisor any matters regarding liability and risk management issues at assigned property to improve or enhance quality of life issues provided by community to residents.
• Compiles accurate and timely program statistical data to meet reporting requirements. Monitors performance measurements and recommends program improvements.
• Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Direct and coordinate the activities of contract personnel to ensure that their activities help to provide a safe living environment for the residents.

Benefits

• Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety;Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree