Manager Site Reliability Engineering

Msg Networks•New York, NY

18d•$96,000 - $160,000•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. Who are we hiring? The Manager, Site Reliability Engineering will lead the platform stability, scalability, and security efforts for our digital sports streaming application. This is a hands-on technical leadership role focused on maintaining the reliability of our AWS-based infrastructure, enhancing observability and automation, and ensuring the performance and security of systems that power live and on-demand video streaming. This role will be central to triaging video playback issues, guiding cloud architecture, and reducing mean time to recovery (MTTR).

Requirements

5+ years of experience in SRE, DevOps, or platform infrastructure roles, with 2+ years in a team lead or manager capacity.
Experience operating and scaling production environments in AWS, including services like CloudFront, Lambda, S3, API Gateway, and CloudWatch.
AWS Certification (Solutions Architect, DevOps Engineer, or similar) or equivalent deep hands-on experience.
Strong background in system observability, with experience using tools like Conviva, CloudWatch, and Datadog for monitoring, distributed tracing, and alerting.
Deep understanding of video streaming architecture including HLS/DASH, CDNs, DRM, SSAI, and multi-platform delivery (mobile, web, CTV).
Expertise in scripting and automation using Python, Bash, or similar, with infrastructure-as-code tools like Terraform or CloudFormation
Proven ability to lead platform security initiatives, including IAM policy management, token handling, and securing service architecture.
Experience collaborating with engineering teams to improve CI/CD pipelines, automate infrastructure changes, and support safe production releases.
Strong analytical and troubleshooting skills across application, network, and video delivery layers.
Excellent communication skills with the ability to drive cross-functional alignment and manage vendor relationships
Participation in an after-hours on-call rotation is expected, particularly during live sporting events and high-traffic periods

Responsibilities

Own the reliability, performance, and security of the platform infrastructure that supports our live and on-demand video streaming app
Lead and grow a small technical team (SRE, VideoOps) and act as a hands-on mentor and contributor.
Design and maintain robust monitoring, logging, and alerting systems, using tools such as CloudWatch, Datadog, and Conviva, to ensure visibility into platform health, fast incident response, and high availability across our video streaming infrastructure.
Define and enforce operational best practices including disaster recovery, redundancy, backup, and failover strategies.
Investigate and resolve complex issues across the application stack, from infrastructure and APIs to video delivery and playback.
Lead incident response efforts and participate in an on-call rotation during peak traffic events (typically evenings EST).
Collaborate with Product and Engineering teams to guide architectural decisions that prioritize platform resilience, scalability, and security.
Partner with L1 Operations and Customer Care teams to triage issues, drive incident resolution, and close the loop on recurring or systemic problems
Own the implementation and continuous strengthening of platform security, including identity management, secrets handling, IAM policies, and AWS-level hardening.
Evaluate and introduce new tools, technologies, and architectural patterns to improve the reliability of the system.
Track and improve SLAs, SLOs, and operational KPIs related to uptime, latency, video playback quality, and security posture.