Manager, Site Reliability Engineer

Avalon Administrative Services LLC

15h•Remote

About The Position

This position requires a hands-on Manager of Site Reliability Engineer (SRE) to lead a team of 5–8 SREs responsible for ensuring the availability, scalability, and performance of our production and cloud infrastructure. This role is central to driving operational excellence, establishing modern observability practices, and maturing our cloud security posture within AWS. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.

Requirements

7-10 Years in SRE, DevOps, or Infrastructure Engineering and 2+ years in a leadership or management role.
Bachelor of Science (4 year) degree in a technical field such as engineering or computer science, or extensive relevant work experience
Strong background in AWS operations, containerized workloads, and modern observability stacks.
Experience leading incident response programs and implementing operational runbooks.
Proven track record of automating infrastructure and enforcing security best practices.
Excellent communication and cross-functional leadership skills.

Nice To Haves

Exposure to financial or healthcare compliance and audit frameworks (PCI, SOC 2, ISO 27001, or HITRUST).
Familiarity with chaos engineering and capacity planning methodologies.
Snowflake and data/ETL exposure

Responsibilities

Lead, mentor, and grow a high-performing team of SREs through coaching, training, goal-setting, and performance feedback.
Foster a culture of operational excellence and continuous improvement.
Collaborate closely with developer, security, and product teams to balance reliability with feature delivery velocity.
Own the end-to-end incident response process, including on-call management (PagerDuty), escalation handling, and RCA facilitation.
Establish and enforce SLIs, SLOs, and error budgets in alignment with business priorities.
Lead regular game days, failover tests, and resilience reviews.
Implement and maintain end-to-end monitoring, alerting, and observability using tools such as CloudWatch, Prometheus, and Grafana.
Drive visibility into system health, performance, and capacity trends through dashboards and metrics.
Collaborate with development teams to optimize service performance and latency.
Oversee infrastructure operations and deployment pipelines leveraging AWS (ECS/Fargate, EC2, Lambda, RDS, CloudFront, ALB/NLB).
Manage container orchestration, ensuring secure and efficient image management, scaling, and deployments.
Advance Infrastructure as Code (IaC) practices using Terraform and CloudFormation.
Drive automation across environment provisioning, CI/CD, and compliance checks.
Partner with Security to implement and monitor AWS security controls (IAM least privilege, KMS, Secrets Manager, GuardDuty, Config, Security Hub, and Control Tower).
Ensure adherence to compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA).
Conduct vulnerability remediation and security posture reviews across cloud and container environments.
Define and report on SRE metrics (MTTR, MTBF, change failure rate, incident frequency).
Champion service reliability reviews and architecture improvements to reduce toil and improve resilience.
Stay abreast of emerging AWS services and SRE best practices to evolve the platform.