Manager, Site Relations

PSI CRO

110d

About The Position

The Manager Site Relations, titled Manager Patient Recruitment & Retention Strategy, will be responsible for the operations, communication, and development of strategic site partnerships. This role involves developing global enrollment and retention solutions to increase patient screening, randomization, and compliance. The manager will build and manage patient engagement service offerings and associated costs for global bids, including vendor and in-house resource allocation. Additionally, the position requires designing and implementing patient engagement assessments for awarded studies, focused on impact measurement, analysis, and mitigation planning. The manager will participate in scientific conferences, meetings, symposia, etc. to collect information on patient access and diversity, assess patient enrollment challenges and opportunities in ongoing and completed studies to improve patient recruitment and retention strategies, and liaise with other PSI departments to collate operational feedback and support patient engagement strategy. The role also involves collaboration with Project Management to evaluate the impact of recruitment services on patient enrollment metrics for awarded studies, working with Business Development and Feasibility to identify and illustrate the value-add of prioritized recruitment services, and developing and facilitating training programs to department staff and across key functional areas based on area of expertise.

Requirements

• University/college degree, ideally in the life science or health care field.
• MD, PharmD, PhD, or RN qualification is a plus.
• A minimum of 5 years’ experience in clinical research.
• A minimum of 3-5 years’ experience in site communication, site relationship management, and patient recruitment; CRO experience preferred.
• Experience in scientific report writing, independent research, and data analysis.
• Proficiency in standard MS Office applications.
• Must have critical thinking and problem-solving skills and have the ability to work autonomously.
• Proficiency in and the ability to learn/work with different databases and software tools.

Responsibilities

• Develop global enrollment and retention solutions to increase patient screening, randomization, and compliance.
• Build and manage patient engagement service offerings and associated costs for global bids, including vendor and in-house resource allocation.
• Design and implement patient engagement assessments for awarded studies, focused on impact measurement, analysis, and mitigation planning.
• Participate in scientific conferences, meetings, symposia, etc. to collect information on patient access and diversity.
• Assess patient enrollment challenges and opportunities in ongoing and completed studies to improve patient recruitment and retention strategies.
• Liaise with other PSI departments to collate operational feedback and support patient engagement strategy.
• Liaise with Project Management to evaluate the impact of recruitment services on patient enrollment metrics for awarded studies.
• Collaborate with Business Development and Feasibility to identify and illustrate the value-add of prioritized recruitment services.
• Develop and facilitate training programs to department staff and across key functional areas based on area of expertise.

Benefits

• Hands-on involvement in every aspect of the study.
• Opportunity to advance career in clinical research.
• Lead challenging full-service projects on the country/regional level.
• Work in a rapid company that puts its people first.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees