Manager, Site Payments

Johnson & Johnson • Horsham, PA

8d • Hybrid

About The Position

About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Manager, Site Payments, to be located in Spring House, PA; Horsham, PA; Raritan, NJ; or Titusville, NJ. This is a hybrid position and requires you to be onsite 3 days a week. Purpose: The Manager, Site Payments, is responsible for ensuring execution of the end-to-end clinical site payments process for an assigned country or region. The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.

Requirements

• Bachelor’s degree
• 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
• 4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
• Ability to work effectively in cross-functional teams
• Strong and proven analytical and problem resolution skills
• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
• Able to reason both abstractly/conceptually as well as practically
• Able to operate both at the local level and globally and connect easily at various levels in the organization
• Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
• Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
• Excellent communication skills (both oral and written)
• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
• Work is performed with oversight by the Associate Director, Payments but the expectation is that the individual can work independently on their own
• Able to work independently as well as in a collaborative team environment
• Fluency in English

Nice To Haves

• 2 years of people management experience
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.)
• Previous experience working in virtual teams

Responsibilities

• Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
• Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
• Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
• Develop and implement training programs and SOPs for the payments team
• Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
• Assist with complex issue resolution and/or provide guidance related to site payments
• Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution
• Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation
• Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks
• Provide people leadership through coaching, mentoring, and developing team members to build high-performing, motivated team
• Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement
• Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture

Benefits

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year
• The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees