Manager, Site Merchandising- Hardgoods

PetSmart • Phoenix, AZ

94d

About The Position

The candidate is responsible for creating and setting the direction for category-specific e-commerce experiences, ensuring flawless execution, maintaining ongoing operations, driving site KPIs, and developing the team. The ideal candidate will have experience in site merchandising and content management and possess a high level of attention to detail, as well as business acumen. The candidate should also be able to work independently and as part of a cross-functional team, manage projects effectively, and provide valuable insights. This role requires a dynamic and adaptable leader committed to enhancing the digital customer experience and driving team performance.

Requirements

• Minimum 5-7 years of experience in Site Merchandising, Content Management and/or E-commerce.
• Must possess strong business and digital acumen.
• A team player with solid interpersonal and organizational skills, a collaborative mindset, and the ability to navigate and build trust in a complex organization.
• Excellent communicator in both oral and written settings and effectively communicates with senior-level business partners.

Responsibilities

• Develop annual & quarterly strategies in partnership with Merchandising and Marketing partners.
• Ensure alignment on priorities & adapt strategies based on real-time results.
• Drive visits, clarity, clicks, and conversions across the site.
• Lead internal search optimization & communicate needs for curated product listing pages.
• Identify opportunities for cross-merchandising and support basket-building efforts.
• Collaborate with the A/B testing team to implement and evaluate tests.
• Assess and elevate content strategies to drive conversion.
• Build strategy briefs & manage the planning process.
• Monitor KPIs, provide insights, and make recommendations for future actions.
• Collaborate with the Data & Analytics team to develop reporting mechanisms.
• Foster a culture of belonging and prioritize team performance.
• Advocate for team members’ growth through stretch projects and mentorship.

Benefits

• Pet friendly environment, bring your pets to work!
• On-site Dog Park.
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers.
• “Sit & Stay” Café serving fresh breakfast and lunch options.
• On-site coffee bar.
• “Lil’ Paws” learning center and onsite daycare facility (associate paid).
• Volunteer events with PetSmart Charities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees