Manager_ Showrooms

Signet Jewelers • Los Angeles, CA

2d • Onsite

About The Position

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. Blue Nile is looking for a passionate and talented Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom in Century City, CA. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. A Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results. Blue Nile was founded in 1999 with the idea that the diamond engagement ring business was ready for innovation. We revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value. Blue Nile prides itself on innovation, creativity and flawless execution - all to make each customer experience absolutely perfect. Help us make the next decade even better. The brilliance behind our jewelry comes from real people who create real impact for our customers. Together, we live by our guiding principles and create the culture we have today. No matter the role or team, our employees aspire to be bold, bring their authentic selves to work, and operate as one team. We rely on each other's skills and expertise to create a more inspired world.

Requirements

• sales experience
• ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales
• outgoing
• passionate
• helps others
• driven for results
• excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures
• excellent active listening skills
• strong attention to detail
• high integrity

Responsibilities

• Supports a team of Personal Jewelers to deliver a high level of customer care and foster a consultative sales environment
• Demonstrate excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures and continues to find ways to improve team performance
• Conduct one-on-one meetings with Personal Jewelers; exhibit excellent active listening skills, effectively provide both positive and constructive feedback
• Create a climate of service while managing costs and meeting company goals and metrics
• Act as a guest experience manager to ensure that all customer needs are met
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Recruit, hire, train, and schedule team of Personal Jewelers to meet business needs
• Exhibit strong attention to detail and high integrity in interactions with customers and staff
• Partner with regional management to report meaningful information about business trends
• Ability to work flexible work hours, including weekends and holidays
• Attend off-site meetings with overnight travel required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed