Manager (Shift Manager) - CSOC

CECONY Career Site • New York, NY

96d

About The Position

The Shift Manager will lead day-to-day operations for the CSOC shift team, ensuring high-quality monitoring, timely incident response, and clear communications with cybersecurity stakeholders. You'll supervise analysts, maintain operational readiness, and drive continuous improvements to analysis processes.

Responsibilities

• Lead day-to-day operations for the CSOC shift team.
• Ensure high-quality monitoring and timely incident response.
• Supervise analysts and maintain operational readiness.
• Drive continuous improvements to analysis processes.
• Ensure timely identification, escalation, and containment of security incidents to minimize risk to business operations and network infrastructure.
• Maintain shift-level situational awareness and produce accurate, actionable reporting (Daily Reports, Metrics, Advisories) for leadership and peers.
• Improve CSOC effectiveness through quality control, playbook updates, and process improvements.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees