Manager, Shared Services

PAYLOCITY CORPORATION•Meridian, ID

2d•$80,000 - $100,000•Onsite

About The Position

At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique! We’re a fast-growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work. We are looking for a Payroll Consultant with customer service experience and technical skills to assist new clients’ transition to their new payroll and human resources provider, Paylocity. If you are someone with computer skills, strong attention to detail, has mastered multitasking, and provides exceptional customer service, this is the right entry level opportunity for you. In-Office: This is a 100% in-office role based at our Meridian, ID; Schaumburg, IL; or Rochester, NY locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Manager, Shared Services (internally known as Manager Implementation Ops) will provide leadership, coaching, training and mentoring to PRC’s to ensure all critical aspects of Web Pay Products are set up accurately meet the client’s expectations within the specific Service Level agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Requirements

2 years Management Experience. Experience in team development and workflow process matrix environment is a plus
Bachelor’s Degree preferred in applicable focus area or equivalent combination of education and experience
Strong mathematical ability and aptitude to learn the payroll software application
Experience in team development and workflow process- a matrix environment is a plus
Excellent troubleshooting ability in order to handle clients’ payroll issues
Ability to multi-task
Excellent listening and communication skills – 100% client satisfaction is our #1 priority
Ability to work in a fast-paced, high stress environment
Knowledge of Microsoft Office, especially Microsoft Excel

Nice To Haves

Project Management and/or Change Management a plus
Knowledge of Access, SQL or Crystal Reports a plus

Responsibilities

Ensure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service
Manage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring
Work with other areas of the organization to ensure consistency in all policies and procedures
Work with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps
Develop and implement employee motivation activities and incentives
Handle disciplinary issues as necessary
Responsibility for interviewing and hiring candidates
Provide positive and constructive feedback to employees while balancing ownership and continuous improvement
Develop and motivate team members to reach departmental goals
Works with the Department Director to plan and schedule resources