Manager, Servicing - Vendor Relations and Project Coordination

American Credit Acceptance•Spartanburg, SC

17h

About The Position

The Manager, Servicing at American Credit Acceptance (ACA) plays a critical leadership role within our Loss Mitigation organization , overseeing teams that support vendor relationships, complex servicing initiatives, and cross-functional projects tied to collections and recovery efforts. This leader is responsible for driving results and building strong, skilled teams—balancing performance, compliance, and customer outcomes in a fast-paced auto finance environment. The ideal candidate brings deep collections expertise, strong people leadership skills, and the ability to think strategically while executing day-to-day operations.

Requirements

3+ years of experience in customer-facing roles (service, sales, or collections)
2+ years of collections experience within the finance industry
2+ years of people leadership or supervisory experience
Working knowledge of applicable collection laws and regulations
Excellent written and verbal communication skills
Ability to lead effectively in a fast-paced, high-accountability environment
Detail-oriented with strong follow-through and organizational skills
Demonstrated success motivating, coaching, and developing teams

Nice To Haves

Auto finance collections experience strongly preferred
Bachelor’s degree in Finance, Business Administration, or a related field preferred
Background in subprime auto loan servicing preferred
Bilingual (Spanish/English) preferred

Responsibilities

Set clear performance expectations and drive results aligned with departmental and company goals
Create a positive, accountable team culture focused on engagement, development, and execution
Conduct performance reviews and provide ongoing coaching, feedback, and development guidance
Plan, implement, and refine servicing and collections processes to improve efficiency and outcomes
Apply critical thinking and project management skills to solve complex operational challenges
Partner with senior leadership to identify opportunities for improvement and execute solutions
Monitor performance metrics and adjust strategies to meet evolving business needs
Maintain strong professional relationships with customers, vendors, and internal partners
Personally handle escalated or complex delinquency cases as needed
Clearly communicate priorities and departmental objectives across teams and vendors
Identify development needs for team members and create actionable growth plans
Provide input and recommendations related to hiring, promotions, advancement, and performance actions
Ensure training and coaching efforts support compliance, performance, and customer experience