Manager, ServiceNow Transformation and Engagement Lead

KPMG • Vancouver, WA

2d • $101,000 - $130,000

About The Position

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Our Enterprise Solutions Practice are seeking a dynamic Transformation and Engagement Lead for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands-on experience with technology, strong communication skills, able to see the big picture and fit with our culture.

As a Transformation and Engagement Lead in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:
Advise clients on their ServiceNow strategic roadmap and related initiatives.
Lead ServiceNow implementation engagement projects, encompassing both strategic planning and execution phases.
Collaborate with clients to assess and define their ServiceNow and related functional Target Operating Model (TOM).
Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
Develop coaching and feedback skills by providing daily guidance and mentoring to your team while fostering an Open Feedback culture.
Ensure timely engagement management, guaranteeing on-time, on-budget, and high-quality delivery of client deliverables.
Assist in client pursuits and proposal development with support from Senior Leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets.
Support the team responsible for the implementation and administration of the ServiceNow installation, which includes managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and conducting quality assurance testing.

Requirements

• A minimum of 3 years of experience in assisting clients with their ServiceNow transformation initiatives.
• A minimum of 4 years of experience in platform strategy and advisory, including ITIL, IT4IT, CMDB, and CSDM.
• A strong understanding of how ServiceNow can support and align with client objectives and address their challenges.
• In-depth knowledge of market-leading practices, including ITIL, IT4IT, CSDM, and other relevant frameworks.
• Strong analytical and problem-solving skills to effectively address both technical and functional issues.
• Proven experience in leading a team of direct reports, with the ability to mentor and develop junior staff.
• Experience in a client-facing role, engaging with both strategic and functional stakeholders, demonstrating strong relationship management skills and a commitment to client satisfaction and delivery excellence.
• Demonstrated ability to create workshop presentations and process documentation, with advanced skills in Microsoft Visio, PowerPoint, and Word.
• A Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field from an accredited college or university, or equivalent work experience.
• Strong problem-solving and troubleshooting abilities.

Nice To Haves

• A Master's degree in Information Systems, an MBA, or other related fields is considered an asset.

Responsibilities

• Advise clients on their ServiceNow strategic roadmap and related initiatives.
• Lead ServiceNow implementation engagement projects, encompassing both strategic planning and execution phases.
• Collaborate with clients to assess and define their ServiceNow and related functional Target Operating Model (TOM).
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
• Develop coaching and feedback skills by providing daily guidance and mentoring to your team while fostering an Open Feedback culture.
• Ensure timely engagement management, guaranteeing on-time, on-budget, and high-quality delivery of client deliverables.
• Assist in client pursuits and proposal development with support from Senior Leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets.
• Support the team responsible for the implementation and administration of the ServiceNow installation, which includes managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and conducting quality assurance testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees