Manager, Service

Briggs Equipment-posted 9 months ago

Full-time • Mid Level

Mobile, AL

Machinery Manufacturing

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At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously. The Manager, Service provides the vision, direction and support to ensure customer satisfaction while maintaining company profitability through defined empowerment and supervision of the Service Department and its team members. Ensure a safe working environment through partnership with General Manager and Director, Environmental Health & Safety to report such issues. Ensures all Briggs Equipment standards are adhered to and executed consistent with company direction.

Manage the strategic direction of the branch Service Department, while providing leadership to all Branch Service team members.
Lead safety meetings, ensure near miss reporting policy compliance and partner with the Safety Department to investigate safety incidents.
Coach and develop direct reports on employee relation issues, to manage customer orders and repairs.
Motivate the Service Department to perform at a high level and ensure accountability of them to include quality and efficiency.
Monitor & manage the selection, hiring, development, training and new hire procedures.
Manage the communication and relationships with customers by building trust and ensuring customer satisfaction through regular customer visits.
Practice positive customer conflict resolution strategies to mutually benefit the Company & Customer.
Serve as liaison between Briggs Equipment, its customers, and manufacturers, in problem resolution while maintaining profitability.
Manage and maintain a fleet of road service and delivery vehicles for maximum performance and controlled expense.
Represent the Service Department's brand and gain additional Service revenue through support of Account Managers.
Provide fleet management support by managing expenses for external customers and the Company to ensure maximum profitability.
Manage department needs associated with maintaining supplies, uniforms, tooling needs, building maintenance, and equipment, within budgeted guidelines.

Bachelor's Degree or equivalent experience preferred.
High School Diploma or G.E.D. required.
2+ years working experience in forklift repair or related industry preferred.
Management or supervisory experience preferred.
Knowledge of business and management principles.
Ability to develop direct reports through coaching and reinforcement.
Mechanical aptitude and technical knowledge preferred.
Excellent verbal and written communication skills.
Excellent intrapersonal, customer service, math, reading comprehension and problem solving skills.
Proficient with Microsoft Outlook, PowerPoint, Excel, and Word.

401(k)
Educational Assistance
Employee Assistance Program (EAP)
Employee Stock Ownership Program (ESOP)
Hands On and Virtual Training
Paid Holidays
Paid Time Off
Profit Sharing

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