Manager, Service Test Engineering , Amazon Devices Reverse Logistics

Amazon • Sunnyvale, CA

8d

About The Position

Amazon Lab126 is an inventive research and development company that designs and
engineers high-profile consumer electronics. Lab126 began in 2004 as a
subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle
family of products. Since then, we have produced ground-breaking devices like
Fire tablets, Fire TV and Amazon Echo. What will you help us create?

The Role:

As a manager of the Service Test Engineering team, you and your team are
responsible for defining, developing, deploying, and sustaining hardware
screening test solutions and repair/refurbishment processes to support Amazon
Devices products. This includes utilizing experience in test strategies, both
internally developed and outsourced, to then assess production SW solutions and
tests, and identify strategic platform solutions to support a wide variety of
product lines. The Service Test Engineering Manager will lead a team of Service
Test Engineers to develop global service test strategies which align to the
organizational goals and cost objectives. Service Test engineering will
determine whether solutions will be developed internally or with 3P partners
prior to global deployment. Your team will also support the set-up and training
across global screening and service locations.

About the team
Amazon Device Reverse Logistics’ (ADRL) vision is to power the circular economy
by giving consumer electronic products another chance to be loved. The ADRL
mission is to delight consumer electronic customers worldwide by offering an
Original Equipment Manufacturer (OEM) return experience that delivers maximum
margin recovery through flexible and world-class products and services.

The Service Test Engineering Manager will be the technical domain leader within
ADRL, communicating risks and opportunities while influencing the overall
business strategy of the organization. The candidate will regularly work across
multiple levels of the organization, ranging from IC to Director-level
leadership.

Requirements

• 7+ years of new hardware products development experience
• 7+ years of engineering team management experience
• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field
• Experience in new hardware product development
• Experience in DFx (cost, test, manufacturing)
• Experience with the project management of technical projects

Nice To Haves

• Master's degree in Electrical, Mechanical, Power Engineering, or a related field
• Experience developing products for large volume production
• Knowledge of tooling and materials process validation (SPC, Cp, CpK)

Responsibilities

• Develop partnerships with internal technical stakeholders and external suppliers to define the test strategy for devices returns.
• Ensure successful implementation into global and regional support strategies.
• Manage resources and investments in CapEx to tactically deliver results in alignment with organizational and business unit strategies.
• Create technical requirements for compliant screening and repair operations through stable and scalable solutions.
• Identify risks and advocate for opportunities with SW and HW design teams to ensure efficient device recovery.
• Lead cross-functional continuous improvement programs which focus on people, processes, and equipment/fixturing to deliver more efficient device recovery.
• Represent post-sales support in closed-loop product performance mechanisms.
• Use, advocate for, and influence the use of generative AI solutions to improve team efficiency and operational execution success.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager