Manager - Service Operations Center
Gridiron Fiber Corp•Grove City, OH
419d•Remote
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About The Position
The Manager - Service Operations Center at Gridiron Fiber Corp is responsible for overseeing the daily operations of the Service Operations Center (SOC) team. This role involves managing a group of SOC Analysts who collaborate with service technicians to install and repair network equipment for residential customers. The SOC Manager will focus on operational monitoring, reporting on performance metrics, and enhancing SOC capabilities to ensure efficient service activation and restoration.
