Manager - Service Experience - Gardiner Manor Mall Rack
About The Position
As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. A day in the life… Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards Recruit, hire, train, develop and motivate your team – their success is your success Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales Create a solid business plan that enables your team to work together to meet service and sales goals Support the success of your department by driving continuous improvements
Requirements
- For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
- For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
- 1+ years of successful retail management experience
- The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
- Exceptional customer service skills and a passion to inspire others to deliver outstanding service
- Dynamic leadership skills and a proven ability to motivate and develop future leaders
- A proven track record of using key metrics to identify opportunities and drive business
- Effective communication skills
- The ability to work a flexible schedule based on business needs, including evenings and weekends
Responsibilities
- Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
- Recruit, hire, train, develop and motivate your team – their success is your success
- Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
- Create a solid business plan that enables your team to work together to meet service and sales goals
- Support the success of your department by driving continuous improvements
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
