Manager Service Excellence and Patient Experience

Franciscan Alliance, Inc. • Olympia Fields, IL

2d • $48,838 - $72,675

About The Position

Franciscan Health Olympia Fields Campus 20201 S Crawford Ave Olympia Fields, Illinois 60461 Exceptional quality health care doesn’t happen by luck; it happens because there is a team of professionals working together – each doing their own job to the highest standards and working together for a common goal. Our Managers of Service Excellence are an important part of this care team by addressing each patient’s individual problems and concerns. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Coordinate the day-to-day activities and responsibilities associated with the Patient Service and Volunteer Departments. Recruit, train, orientate, and assign volunteers. Evaluate financial impact of existing or new programs or procedures. Ensure the visibility of the patient representative program. Acknowledge reported concerns within 24 hours and provide necessary follow-up. Coordinate the patient survey reports and forward all survey complaints to Patient Advocates when indicated. Maintain responsibility for inter-and intra-departmental communication, special projects, and services. Promote patient and co-worker experience.

Requirements

• Bachelor's Degree - Required
• 5 years Customer Service - Required

Nice To Haves

• 1 year Retail - Preferred

Responsibilities

• Coordinate the day-to-day activities and responsibilities associated with the Patient Service and Volunteer Departments.
• Recruit, train, orientate, and assign volunteers.
• Evaluate financial impact of existing or new programs or procedures.
• Ensure the visibility of the patient representative program.
• Acknowledge reported concerns within 24 hours and provide necessary follow-up.
• Coordinate the patient survey reports and forward all survey complaints to Patient Advocates when indicated.
• Maintain responsibility for inter-and intra-departmental communication, special projects, and services.
• Promote patient and co-worker experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees