Manager, Service Engineering

Allison Transmission • Indianapolis, IN

9h

About The Position

As a member of Allison’s Customer Support and Service Engineering team, the Manager, Defense Service Engineering will lead a team of Service Engineers focused on defense cross-drive transmission field support. The team is responsible for serviceability of Allison products including technical support, authoring of technical manuals, and developing repair / maintenance strategies. The Manager, Defense Service Engineering will track program deliverables and prioritize and assign resources to meet those deliverables, which includes a leadership role in the development of Allison’s global cross-drive support network.

Requirements

• Bachelor’s degree in technical or business field preferred. Equivalent work experience considered.
• Strong technical and mechanical skills necessary for effective troubleshooting and technical document development.
• Leadership skills to manage a team of professionals
• Ability to collaboratively influence others (internal and external) to achieve organizational goals.
• Must be a U.S. Person or individual otherwise eligible to be authorized to work with export-controlled items or data, or perform services on military vehicles.
• 5+ years’ professional experience required
• Strong technical knowledge and analytical skills
• Ability to develop rapport, build trust, and create value in relationships with team members
• Ability to work with teams across different international regions and cultures
• High standard of communication / presentation skills in English language, written and oral

Nice To Haves

• Military experience
• Experience with heavy-duty or military vehicle applications
• Experience in program management with PMP Certification
• Ability to travel up to 25% of the time, sometimes internationally

Responsibilities

• Managing Allison cross-drive field support responsibility to set the same benchmark we maintain with other products
• Developing and leading a team of Service Engineers to achieve organizational and departmental objectives
• Assigning work responsibilities and balancing workload
• Reviewing and approving travel requests / expense reports
• Conducting semi-annual performance reviews and implementing development plans
• Tracking milestones and deliverables related to service of Defense programs through Allison’s New Product Development process Including ongoing support of existing products for new defense programs
• Supporting Defense Sales on the front end of the process to review contracts, while scoping against departmental capacity
• Supporting investigation of product-related issues through Allison’s Defense Product Improvement Team
• Preparing and presenting status reports, sometimes to executive staff, of service impacts to the Global Channel, Service, and Aftermarket teams
• Representing Global Channel, Customer Support and Service Engineering, and Aftermarket on cross-functional teams, providing input on the service perspective of new product launches and proposed product changes
• Assisting the Global Customer Support team with establishing strategic global service centers to maintain and repair Allison cross-drive transmissions
• Building relationships with these service centers to improve processes (reducing downtime) and glean information on common failure modes, used to review cross-functionally for potential product improvements
• Reviewing and publishing technical documentation such as Service and Troubleshooting Manuals
• Ensuring that necessary tools and diagnostic equipment are developed and made available to the global service centers
• Working with the Allison Aftermarket team to ensure that required service parts are available
• Refining and continuously developing Allison’s global cross-drive service support strategy

Benefits

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• 401K with generous Company match & contribution
• Accrued Paid Time Off
• 12 Paid Holidays + 1 Floating Holiday
• Robust employee wellness program
• Tuition assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager