Manager - Service Desk, Command Center Operations

The primary responsibility of the Manager - Service Desk, Command Center Operations is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for all users. This role involves managing a team of service desk analysts, developing and implementing service desk policies and procedures, and ensuring that all service requests and incidents are handled promptly and professionally. This position requires strong leadership skills, a deep understanding of IT service management, and a commitment to providing excellent customer service. Additionally, the Manager - Service Desk will be responsible for training, supporting, and leading the team. All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.'s policies, practices, and procedures. All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.