Provides leadership for several key technology infrastructure service areas, enabling the delivery of a high-value capabilities to Hamilton Health Care System. Serves as a strategic interface between HHCS stakeholders and our key supporting partners ensuring critical success factors are met. The Service Delivery Manager is responsible for Endpoint Deployment, IT Service Desk systems & services, Health System Call Center systems & services, Health System AV services; and subsequent project delivery, process development and improvement, short-term and long-term strategies, and relationship management for their IT service areas. Must interface well with other IT management leaders such as Infrastructure, Info Security, Application, and Healthcare Technology Services Managers. Critical that the Service Delivery Manager maintain healthy working relationships with various area Executives, Directors, and Managers outside of IT as well. Healthcare, Epic, Tanium, and Atlassian experience highly preferred.