Manager Service Delivery - Technical Development Manager - Batch (MMIS Medicaid Domain)

Gainwell Technologies LLC

51d • Remote

About The Position

The Manager Service Delivery [Technical Development Manager – Batch (MMIS Medicaid Domain)] oversees daily operations of the development team for the a Medicaid Management Information Systems (MMIS) Contract, with deep expertise in the SDLC—particularly requirements through development. Collaborates closely with System Administration, Architecture, DBA, Release Management, and Project Management to ensure end-to-end delivery. Motivates and rewards employees, including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Requirements

• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Nine (9) or more years of support services, project, or program experience
• Five (5) or more years of leadership or supervisory experience
• Proven experience leading end-to-end delivery of MMIS projects, including coordination of timelines, cross-functional dependencies, and defect resolution
• Experience with Agile within a Medicaid/Medicare environment
• Opportunities to travel through your work (0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted to accept applications until March 16, 2026.

Responsibilities

• Deep knowledge in MMIS especially 'Managed Care, Member, Eligibility domains.
• Prior Developer hands on background and technical acumen to get on ground and work with team for direct resolution
• Managing Technical Team working on Batch workflow including C language, SQL, Service oriented architecture, XML, Web services, Oracle Service bus, OLTP databases, HP Superdome and Oxi services
• Monitor batch processing and release dependencies, maintaining dashboards and trackers to support transparency and accountability.
• Develops demand forecasts with account teams on small to medium-sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Coordinate delivery timelines and dependencies, proactively managing risks and prioritizing initiatives with senior stakeholders.
• Partner with system administrators, DBAs, and project managers to coordinate releases and resolve delivery bottlenecks.
• Ensure SDLC deliverables, including estimates, designs, unit tests, and walkthrough documents—are completed on time and stored in appropriate repositories.
• Serve as liaison between internal teams and external partners, fostering alignment across business, technical, and operational stakeholders.
• Drive process improvements and standardization across development teams, contributing to operational efficiency and reduced delivery bottlenecks.
• Lead end-to-end delivery of work items, change orders, and defect resolutions across multiple MMIS teams, ensuring alignment with contractual KPIs and SLAs.
• Partners with functional areas or PMO and account leadership to support weekly/monthly contractual reporting and financial outlook activities.

Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager