Manager Service Delivery (Remote in US)

Gainwell Technologies

237d • $93,400 - $133,400 • Remote

About The Position

As a Manager Service Delivery (Remote in US) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. In a Shared Services environment, manages solutioning and delivery across several accounts in the Provider domain ensuring that business solution objectives are met. Collaborating with Sr Manager, develops demand forecasts for the delivery of end-to-end services. Works with functional areas or departments to interpret and plan projects or workload forecasts. Manages and approves expenditures for assigned team in line with the established policies and procedures. Manages complex relationships between shared services and accounts to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs. Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Supports developing new business proposals and introduces new technology to enhance business solutions. Hire, trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in computer science, business administration, engineering, information systems or related field preferred.
• Nine (9) or more years of application development & support, project, or program management experience.
• Five (5) or more years of leadership or supervisory experience.
• Experience in Medicaid or other healthcare payor experience preferred.
• Experience working with Provider systems in a shared services environment preferred.
• Experience utilizing project management, analytical, interpersonal, and problem-solving skills.
• Experience utilizing skills in managing contracts and budgets.

Responsibilities

• Manage solutioning and delivery across several accounts in the Provider domain.
• Develop demand forecasts for the delivery of end-to-end services.
• Interpret and plan projects or workload forecasts.
• Manage and approve expenditures for assigned team.
• Manage complex relationships between shared services and accounts.
• Identify and manage service improvements to increase customer satisfaction.
• Ensure delivery of projects meet client and company expectations.
• Integrate new, enhanced and existing service offerings for accounts.
• Support developing new business proposals and introduce new technology.
• Hire, train and evaluate employees.
• Prepare and recommend operating and personnel budgets.
• Monitor spending for adherence to budget.

Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.
• Opportunities to travel through your work (0-5%).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree