The Service Delivery Manager at Hamilton Health Care System is responsible for providing leadership in key technology infrastructure service areas, ensuring the delivery of high-value capabilities. This role serves as a strategic interface between HHCS stakeholders and key supporting partners, focusing on critical success factors. The manager oversees Endpoint Deployment, IT Service Desk systems, Health System Call Center systems, and AV services, along with project delivery, process development, and relationship management. Collaboration with IT management leaders and maintaining healthy relationships with various executives and managers outside of IT is essential. Experience in healthcare, Epic, Tanium, and Atlassian is highly preferred.