Manager, Sendero Ranch Operations

Netflix•Beckwourth, CA

6d•Onsite

About The Position

We are looking for a highly driven, hands-on Ranch Operations Manager to lead day-to-day operations at Sendero Ranch. This role is responsible for ensuring the ranch delivers a best-in-class hospitality and learning environment for Netflix’s leadership programs, team offsites, and other internal gatherings. You will lead the on-site team, planning team, and vendor partners, manage the operational rhythm of the ranch, and ensure that every touchpoint—from arrival and lodging to food & beverage, activities, and departure—reflects Netflix’s standards of excellence. Who is this Position For? You enjoy building and refining systems, collaborating across functions, and solving operational challenges with a curious, service-oriented mindset. The ideal candidate has deep experience in hospitality, venue or retreat operations, and vendor management, is comfortable operating in a remote, rural environment, and is energized by creating a seamless, high-touch experience for senior leaders. You are an organized and detail-oriented leader, able to partner effectively with a variety of cross-functional colleagues and vendors, and you are not afraid to roll up your sleeves. Netflix is a fast-paced and demanding company that requires a driven individual who is able to exercise good judgment, take initiative, and provide a high level of customer service. You’ll also be part of our unique culture.

Requirements

5+ years of experience in hospitality, retreat/venue operations, or event operations, with increasing responsibility; experience in a remote or unique environment is strongly preferred.
Demonstrated experience leading teams and managing vendors, ideally in a hybrid model of full-time staff and third-party providers.
Experience with facility operations and maintenance coordination, including in seasonally challenging conditions.
Proven ability to plan and execute complex, multi-day programs or events, ideally for executive or high-touch audiences.
Experience developing and managing operational budgets, including tracking spend and identifying efficiencies.
Strong organization and communication skills, with the ability to collaborate effectively across various levels of the organization and with diverse stakeholders.
Comfortable operating with ambiguity in a fast-paced environment; able to think strategically while remaining highly hands-on.
Positive, team-oriented, and client-focused approach; willing to roll up your sleeves and dive into the details.
Proficient with Google Workspace; experience with other hospitality or operations systems is a plus.
Ability to live and work in a remote, rural environment and to work a flexible schedule based on program needs, including evenings and some weekends.

Responsibilities

Lead day-to-day operations at Sendero Ranch to ensure a seamless, high-quality experience for all guests and programs.
Partner closely with Leadership Programs, Corporate Events, Security & Safety, EHS, and other cross-functional teams to plan and execute multi-day leadership retreats and other events.
Oversee logistics for ranch programs, including travel coordination, transportation, room assignments, activities, and operational agendas.
Develop, maintain, and iterate operational playbooks for ranch operations, including event and venue operations, front desk/guest services, janitorial, and food & beverage.
Proactively identify and resolve operational issues, troubleshooting challenges in real time to protect the guest experience.
Lead and develop a hybrid team of on-site staff, remote planners, and third-party providers to deliver best-in-class hospitality and service.
Set clear expectations and standards for service, communication, and collaboration across all on-site roles.
Manage key vendor relationships (e.g., housekeeping, F&B, transportation, maintenance, activities), including performance, service levels, and alignment with Netflix culture.
Partner with UCAN Venues leadership on staffing models and vendor strategy to ensure the right mix of in-house and outsourced support.
Serve as a primary on-site point of contact for Leadership Programs and other internal partners, ensuring operational plans align with program goals.
Build strong relationships with Netflix business leaders and program facilitators to understand their needs and translate them into operational solutions.
Communicate Sendero Ranch’s mission, capabilities, and operational updates to stakeholders through timely, relevant, and tailored communication.
Champion a high-touch, personalized guest experience that reflects Netflix’s culture and values.
Oversee the day-to-day condition and readiness of ranch facilities, including lodging, meeting spaces, outdoor areas, and support spaces.
Coordinate with internal partners and vendors on maintenance, repairs, and seasonal readiness to ensure the ranch operates effectively in a remote and seasonally challenging environment.
Ensure operations comply with local regulations and internal standards related to safety, security, and environmental health.
Support and implement sustainability practices that reduce environmental impact and move the ranch toward a more carbon-neutral footprint.
Manage operational budgets for Sendero Ranch in partnership with UCAN Venues leadership, including forecasting, tracking, and identifying efficiencies.
Oversee procurement, invoicing, and contract management for ranch operations and vendor services.
Review vendor financial performance and propose ideas for improved efficiency, value, and service quality.
Maintain accurate operational records, including maintenance logs, vendor agreements, and program-related data.
Lead mindfully with respect to inclusion and diversity, ensuring that vendor onboarding, hiring, and day-to-day operations reflect Netflix’s values.
Foster a positive, collaborative, and service-oriented culture among on-site staff and vendors.
Build and maintain constructive relationships with the local community and suppliers to support strong local partnerships and resilient supply chains.

Benefits

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
We also offer paid leave of absence programs.
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.

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