MANAGER - SECURITY

Hard Rock International (USA), Inc. • New York, NY

84d

About The Position

The Security Manager assists the Director of Security in operations daily. Areas of responsibilities include protection of property assets, team members, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Assists in maintaining logs, certifications and documents required by law and Standard Operating Procedures. In the case of any incident, guest or staff, the Security Manager is responsible that all details are captured, and logs kept. This, in conjunction with the Director of Finance to meet all reporting requirements of both local municipal bodies and satisfy the needs of the hotel’s primary insurer. Strives to continually improve guest and team member satisfaction while maximizing the financial performance of the department.

Requirements

• 3+ years’ experience in security operations, including 2 years in a leadership role, preferably in the Hospitality industry.
• Degree/diploma in a related field to security or law enforcement or an equivalent combination of education and experience.
• Experience working in a NYC Union environment or similar setting.
• Must obtain and maintain all licenses / certifications per Federal, State, and local requirements.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have the New York City’s certification as a Fire Safety Director.
• Security license and Fire & Life Safety Director license preferred.

Nice To Haves

• High energy with effective and influential people skills.
• Ability to prioritize and work on several projects simultaneously.
• Strong communication and listening skills.
• Fluency in English; additional languages preferred.

Responsibilities

• Assist the Director of Security in operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility.
• Administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
• Direct and lead investigations of accidents, thefts, property loss and unlawful activities.
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
• Serve as a liaison with federal, state and local law enforcement.
• Oversee the administration and accuracy of all required reports and documentation.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Monitor and develop team member performance including providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Maintain regular presence throughout the department.
• Possess a strong knowledge of internal controls and emergency response procedures.
• Review and maintain security accident and incident reports.
• Oversee accidents / near miss investigations, property inspections or walkthroughs, job hazard-analysis, and evaluations of work methods for safety compliance.
• Evaluate and inspect safety programs.
• Assist in resolving building or code violations and attesting on behalf of the Hotel if necessary.
• Supervise and monitor security officers during events to ensure safety of the event attendees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees