Manager, Scheduling

Interior Logic Group • Aurora, CO

21h

About The Position

Looking to build your career and design your future? You have come to the right place. Summary The Manager is responsible for overseeing the day-to-day operations and service delivery of assigned shared services functions within a region or business unit. This role leads teams responsible for transactional and operational processes such as order management, purchasing, estimating, scheduling, and other centralized support activities. The Manager ensures operational effectiveness, service quality, and process consistency while driving productivity, performance, and customer satisfaction. This role partners closely with field operations, sales, finance, and other cross-functional stakeholders to ensure shared services processes are aligned to business needs and executed efficiently. The Manager, Shared Services also supports the implementation of standardized procedures, service level expectations, and continuous improvement initiatives that enhance operational execution and scalability. Essential Functions Operational Leadership Manage the day-to-day operations of assigned shared services functions. Ensure service delivery is executed accurately, efficiently, and within established timelines. Oversee workload distribution, queue management, and resource alignment to meet business demands. Monitor service levels and operational output to ensure customer and business expectations are achieved. Service Delivery & Execution Ensure transactional processes such as order processing, purchasing, estimating, scheduling, and related operational activities are completed accurately and timely. Partner with operational and sales teams to ensure seamless handoffs across the source-to-fulfillment lifecycle. Address escalations, resolve service issues, and remove barriers impacting execution. Performance Management & Reporting Track and analyze key performance indicators (KPIs), productivity metrics, and service levels. Prepare and deliver reporting on operational performance, trends, and service outcomes. Identify gaps in performance and implement corrective actions as needed. Process Standardization & Improvement Support the development, documentation, and enforcement of standard operating procedures (SOPs). Identify opportunities to streamline workflows, improve quality, and enhance efficiency. Partner with leadership to implement process improvements, automation, and system enhancements. Stakeholder Collaboration Partner with field leadership, sales, finance, and other functional teams to align priorities and execution. Serve as a liaison between shared services teams and operational stakeholders. Ensure effective communication regarding timelines, service expectations, and issue resolution. People Leadership & Development Lead, coach, and develop shared services team members. Establish performance expectations and provide ongoing feedback and performance management. Support hiring, onboarding, and training of new team members. Foster a culture of accountability, collaboration, and continuous improvement. Other Prepare and submit reports on work activities, operations, and production. Perform all other job duties as assigned. Education & Experience Required High School Diploma or equivalent. 3–5+ years of experience in shared services, operations, or transactional support functions. Prior experience leading teams or supervising operational workflows. Preferred Bachelor’s degree in Business Administration, Operations Management, or related field. Experience supporting centralized or multi-function shared services environments. Experience within construction, homebuilding, manufacturing, or distribution industries. Skills & Competencies Operational & Functional Expertise Working knowledge of transactional operational processes (order management, purchasing, estimating, scheduling, etc.). Understanding of service delivery models and operational dependencies. Leadership & Team Management Proven ability to lead teams, manage performance, and drive accountability. Ability to coach, develop, and motivate team members. Process & Continuous Improvement Ability to identify process gaps and implement operational improvements. Experience supporting standardization and workflow optimization initiatives. Analytical & Financial Acumen Ability to interpret operational metrics, productivity data, and service KPIs. Data-driven decision-making and problem-solving capabilities. Communication & Collaboration Strong verbal and written communication skills. Ability to collaborate cross-functionally and influence stakeholders. Execution & Adaptability Strong organizational and time management skills. Ability to manage competing priorities in a fast-paced environment. Adaptable and resilient in evolving operational environments. If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. Recently it has come to our attention that there are recruitment scammers who falsely represent themselves as affiliated with Interior Logic Group, possibly in an attempt to extract information from potential job applicants. If you are contacted by anyone purporting to be a recruiter for ILG or directing you to a website, we encourage you to exercise caution and due diligence. The correct website for job postings for ILG is https://interiorlogicgroup.wd5.myworkdayjobs.com/CareersatILG. Please call us directly if you have any concerns: 800.959.8333. Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being. Check out some of our top benefits we have to offer: At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well-being in mind: Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long-term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most. Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential! For more information about Interior Logic Group, visit www.interiorlogicgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. U.S. Department of Labor Information Know Your Rights Pay Transparency

Requirements

• High School Diploma or equivalent.
• 3–5+ years of experience in shared services, operations, or transactional support functions.
• Prior experience leading teams or supervising operational workflows.
• Working knowledge of transactional operational processes (order management, purchasing, estimating, scheduling, etc.).
• Understanding of service delivery models and operational dependencies.
• Proven ability to lead teams, manage performance, and drive accountability.
• Ability to coach, develop, and motivate team members.
• Ability to identify process gaps and implement operational improvements.
• Experience supporting standardization and workflow optimization initiatives.
• Ability to interpret operational metrics, productivity data, and service KPIs.
• Data-driven decision-making and problem-solving capabilities.
• Strong verbal and written communication skills.
• Ability to collaborate cross-functionally and influence stakeholders.
• Strong organizational and time management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Adaptable and resilient in evolving operational environments.

Nice To Haves

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Experience supporting centralized or multi-function shared services environments.
• Experience within construction, homebuilding, manufacturing, or distribution industries.

Responsibilities

• Manage the day-to-day operations of assigned shared services functions.
• Ensure service delivery is executed accurately, efficiently, and within established timelines.
• Oversee workload distribution, queue management, and resource alignment to meet business demands.
• Monitor service levels and operational output to ensure customer and business expectations are achieved.
• Ensure transactional processes such as order processing, purchasing, estimating, scheduling, and related operational activities are completed accurately and timely.
• Partner with operational and sales teams to ensure seamless handoffs across the source-to-fulfillment lifecycle.
• Address escalations, resolve service issues, and remove barriers impacting execution.
• Track and analyze key performance indicators (KPIs), productivity metrics, and service levels.
• Prepare and deliver reporting on operational performance, trends, and service outcomes.
• Identify gaps in performance and implement corrective actions as needed.
• Support the development, documentation, and enforcement of standard operating procedures (SOPs).
• Identify opportunities to streamline workflows, improve quality, and enhance efficiency.
• Partner with leadership to implement process improvements, automation, and system enhancements.
• Partner with field leadership, sales, finance, and other functional teams to align priorities and execution.
• Serve as a liaison between shared services teams and operational stakeholders.
• Ensure effective communication regarding timelines, service expectations, and issue resolution.
• Lead, coach, and develop shared services team members.
• Establish performance expectations and provide ongoing feedback and performance management.
• Support hiring, onboarding, and training of new team members.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Prepare and submit reports on work activities, operations, and production.
• Perform all other job duties as assigned.

Benefits

• Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health
• 401(k) with company match, short- and long-term disability, life insurance, and access to a
• Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most.
• Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED