Manager, Scheduling (Remote)

ACCESS TELECARE•Dallas, TX

8h•Remote

About The Position

Access TeleCare is transforming healthcare delivery through telemedicine — and we’re growing! Our technology platform, Telemed IQ, empowers hospitals and health systems to deliver life-saving care in real time across every major specialty. We are seeking an experience, strategic, results-driven Provider Scheduling Manager who thrives in fast-paced environments and wants to make an impact in healthcare. We are looking for a dynamic and strategic Scheduling Manager to support and lead the scheduling team. This role will be responsible for the management, development, and implementation of physician and Advanced Practice Provider (APP) schedules in accordance with defined metrics and operational goals. The Scheduling Manager also provides input to internal teams such as Sales, Client Engagement and Practice Management capacity planning.

Requirements

Bachelor’s degree in a related field
At least 5 years of relevant work experience, including at least 3 years’ physician scheduling or workforce management related experience
Highly effective communication skills (written and oral)
Excellent organizational and project management skills, with an emphasis on hitting key deliverables/dates
Ability to multitask and prioritize tasks
Understanding of provider scheduling
Able to act decisively and maintain discretion
Detail oriented
Ability to collaborate across multiple cross-functional teams
Proficiency with Microsoft Excel, PowerPoint, Word and general computer skills
Ability to thrive in a high-growth, 100% remote organization.

Nice To Haves

Prior management experience preferred

Responsibilities

Lead a team to generate and post Physician and APP schedules on a monthly basis across all sites of care (e.g., Emergency Department (ED), Consult-Liaison (CL), Home, Hospitals, Units, Long Term Care (LTC), Clinics, etc.), utilizing predetermined availability to strategically maximize efficiency and meet/exceed target goal parameters
Lead team in identifying and executing opportunities through enhanced scheduling to improve clinical quality (response times, gaps) and/or reduce costs
Ensure ongoing maintenance of real-time schedule changes
Assist with the formation of facility specific physician panels as part of implementation process, dependent upon existing and future state licensure/privileges
Create summaries of coverage progress and remaining deficiencies
Compile capacity/coverage needs by site of care, by physician group, or other criteria to include a summary of progress
Handle escalated physician outreach to resolve capacity and/or coverage needs and coordinate with clinical leadership as needed
Compile reports from various data sources as needed by leadership
Share feedback on scheduling tool with technology leadership to drive continued improvements
Collaborate with scheduling leaders across other service lines to share and incorporate best practices
Coach and mentor direct reports, providing a strong employee experience
Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
Administers progressive discipline, including corrective action when necessary, to ensure high levels of job performance and compliance with company policy
Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
Other duties as assigned