Manager, Scale Customer Success (AMER)
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About The Position
This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Scale Customer Success, joining our Customer Success team. As a Manager, Scale Customer Success you will be overseeing and managing the day to day operations of a Scale Customer Success Team. You will support the team to build and grow an ongoing healthy relationship with our customers, preserve our current business and grow our customers into long term partners. The position requires a thorough working knowledge and understanding of the Remote product and services. The successful candidate must have strong leadership and organizational skills with an ability to plan, innovate, prioritize and execute tasks in an efficient manner without sacrificing quality, or accuracy. Additional responsibilities include deep-dive analysis of various database metrics, collaboration with supporting teams (Benefits, Payroll, Legal, Onboarding, etc.) and full accountability/responsibility for the reporting of the team.
