The SAP Manager is responsible for effectively leading SAP IS-U and CRM systems that support the customer service meter-to-cash business processes that support assigned business areas. This role works collaboratively with these business areas and the IT senior leadership team in gathering, analyzing, characterizing, balancing and prioritizing assigned projects. The role is responsible for business validation and quality assurance testing. Additionally, this role will focus on understanding customer needs, meeting SLA's and assessing initial project requirements. The SAP Manager is responsible to define and deliver the IT Applications Roadmap aligned with Business Area Strategies, Objectives and Priorities. By engaging in a collaborative, team-based approach, this role will link business area needs with value-added services and IT technology strategies. Role is responsible to manage the Application Map that falls under their assigned areas and seeks for opportunities to improve efficiencies, integration/consolidation and evolution/transformation. This leadership role will effectively manage the development of their team and support department projects and roadmaps while ensuring resources are effectively assigned to meet project needs, all while maintaining relationship between the business areas and IT.