Manager, Sales Operations – AI Enablement

Visa-posted 6 days ago
Full-time • Mid Level
Hybrid • Foster City, CA
5,001-10,000 employees
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The Sales Operations team within the Value-Added Services (VAS) business unit is driving innovation by leveraging Generative AI (Gen AI) and advanced tools to optimize operational workflows with a focus on improving sales pipeline accuracy, quote-to-cash efficiency, and opportunity validation. We are seeking a Manager to lead AI Enablement initiatives, integrating AI-driven solutions into Sales Operations processes to deliver greater efficiency, accuracy, and data-driven decision-making. This role is highly collaborative and will serve as a catalyst for transforming how we manage opportunities, validate data, and support sales execution.

  • Gen AI Research & Solution Assessment:
  • Identify, evaluate, and implement Gen AI solutions that streamline Sales Operations processes such as opportunity validation, pricing workflows, and contract governance.
  • Monitor market trends, vendor offerings, and internal pain points to uncover AI-driven optimization opportunities.
  • Conduct analyses (e.g., cost benefit, feasibility, risk) and prepare recommendations for leadership review.
  • Stay ahead of emerging AI trends and proactively recommend enhancements to maintain competitive advantage.
  • Cross-Functional Support:
  • Drive cross-functional initiatives and own roadmap for AI-enabled Sales Ops processes.
  • Enablement & Change Support:
  • Develop training materials, job aids, and quick start guides to support adoption of AI tools and processes.
  • Organize demos, workshops, and feedback sessions to drive engagement and continuous improvement.
  • Governance & Best-Practice Contribution:
  • Contribute to guidelines addressing security, compliance, and ethical use of AI within Sales Operations.
  • Maintain a central repository of standards, templates, and lessons learned for AI-enabled processes.
  • Performance Measurement & Reporting:
  • Define KPIs in partnership with business owners to measure AI impact on operational efficiency.
  • Build dashboards and reports (e.g., Power BI, Tableau) to visualize adoption, performance, and ROI
  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  • Gen AI solutions, advanced experience required for this role.
  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Bachelor’s degree in computer science, Engineering, Data Analytics, Business, or a related field
  • Exposure to Gen AI, machine learning, or advanced analytics tools (e.g., LLMs, prompt engineering, RPA) is preferred.
  • Familiarity with sales technology stack (CRM, CPQ, quoting tools) and ability to integrate AI solutions into these platforms.
  • 3–5 years of experience in product operations, business analysis, portfolio or project management, or a related analytical role.
  • Proficient in data analysis and visualization tools such as Excel, Power BI, Tableau, or similar.
  • Strong problem-solving skills with the ability to break down complex issues into actionable tasks.
  • Excellent written and verbal communication skills, comfortable preparing executive ready materials.
  • Demonstrated ability to work cross functionally and manage multiple priorities in a fast-paced environment.
  • Passion for technology innovation and continuous learning.
  • Strong understanding of Sales Operations processes and pain points. Experience with CRM platforms (e.g., MS Dynamics), CPQ systems, and workflow automation tools is a plus.
  • Proficient with AI/automation tools and data visualization platforms.
  • Ability to translate business needs into technical requirements and actionable solutions.
  • Excellent communication and change management skills.
  • Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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