Manager, Sales/Marketing Contact Center

Travel + Leisure Co.

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Manager of Special Events has the responsibility to create and implement programs and policies that assist with the growth and maintenance of the Special Events program while ensuring business best practices are aligned with Sales Operations goals. A critical focus of this position is expense management and ensuring proformas and forecasting are aligned with goals to increase program efficiencies. Reinforcing the goals and tactics with field partners while following the existing scalable and sustainable roadmap to drive efficiencies, will be essential. Partnering with field personnel to identify opportunities within the program’s operation and developing solutions to take advantage of these opportunities will be the day to day objectives for the individual in this role. He/she will also oversee the implementation of these solutions/tactics. Coordination with other Corporate personnel will also be required to assist in the implementation of the developed tasks. In addition, the Special Events Manager will be responsible for some of the coordination and planning of special events. Duties to include but are not limited to: research of vendors & supplying research information management for final selection; assisting with and obtaining contracts & signatures from vendors as required; merchandising support; preparation of all event invoices; follow-up to ensure payments have been made to all vendors in a timely manner; involvement with pre & post event e-mails & conference calls; and travel to event locations as required. How You’ll Shine Essential Job Functions Coordination in planning of special events, including ordering, follow up, shipping & tracking for all events, along with hosting and follow up for associated events. 30% Work closely with field personnel to identify opportunity and implement solutions required for continued growth. 20% Oversee and manage the team to ensure event expenses, forecasting, budgeting, legal and process best practices are always adhered to. 30% Communicate the current successes and opportunities back to corporate leadership and partners as well as the regional and business unit sales and marketing leadership. 20% Non-Essential Job Functions 1. Support the development of lead and package strategies to provide the program with the best quality of leads through various lead generation efforts while maintaining the profitability of the tour. 2. Support the development of owner and prospect communication strategies and implementation. This position is responsible for day to day management of the program’s expenses and ensuring the costs are kept down while the tour expectations are always met or exceeded. Travel Requirements Travel will absolutely be required in this position and is essential to success. Field presence will be 50% of the time.

Requirements

Bachelor’s degree in marketing or a related field preferred
Should be able to communicate the insight and ideas effectively
Ability to effectively communicate and partner with management and peers
Ability to work cross-functionally and implement projects without direct reporting control
Excellent oral and written communication skills
Strong time management skills, team contributor, and detail oriented
Excellent interpersonal skills, analytical skills and problem-solving skills
Ability to interact effectively with senior management
Strong planning, organizational and project management skills
Computer skills including Outlook, MS Office suite of products
Marketing manager experience preferred; or an equivalent combination of education and related work experience
3+ years experience in broad-based relationship management or account executive role, or related experience

Nice To Haves

Understanding of sales and marketing practices in vacation ownership, preferred

Responsibilities

Coordination in planning of special events, including ordering, follow up, shipping & tracking for all events, along with hosting and follow up for associated events.
Work closely with field personnel to identify opportunity and implement solutions required for continued growth.
Oversee and manage the team to ensure event expenses, forecasting, budgeting, legal and process best practices are always adhered to.
Communicate the current successes and opportunities back to corporate leadership and partners as well as the regional and business unit sales and marketing leadership.
Support the development of lead and package strategies to provide the program with the best quality of leads through various lead generation efforts while maintaining the profitability of the tour.
Support the development of owner and prospect communication strategies and implementation.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program