Manager, Sales & Event- Hotel Vin

Coury Hospitality•Grapevine, TX

About The Position

The Sales and Event Manager is responsible for booking and detailing all groups with 10-20 rooms on peak with or without meeting space. The Sales Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities, answering client questions, closing business, and handling walk-in customers to achieve or exceed activity goals. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can-do attitude along excellent communication skills to ensure customer satisfaction and repeat business.

Requirements

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
Must be able to lead, motivate, and relate to others.
Must be customer service oriented and have excellent hospitality skills.
Must display a warm, friendly demeanor.
Knowledge of Dining areas and competitive market.
Ability to convert vision into specific and tangible actions to benefit the hotel and banquet space.
Must be well-groomed, meet the dress code requirements, and be able to deal with associates and guests courteously and efficiently.
Must possess clear, concise written and verbal communication skills.
Proficient in Microsoft Office programs as well as Point of Sales systems.
Will need working knowledge of Tripleseat and Open Table.
An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through.
Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing.
Requires a minimum of 3-5 year(s) of hospitality sales experience.
Must have experience with properties of equivalent size and quality, most notably four-star/four-diamond or five-star/five-diamond properties.

Nice To Haves

Bachelor’s or equivalent in Hotel Management preferred.

Responsibilities

Provide the highest quality of service to the customer at all times.
Quick and timely responses to all calls, emails, and leads (no later than 24 hours).
Solicit and secure business for the Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, and new customers in the market while continuing to saturate existing accounts.
Must be able to fill the schedule with a continuous stream of customer contacts on the property, on location, or via the telephone and internet.
Develop strong, professional long-term business relationships.
Attend networking events and become a member of civic organizations and/or industry associations.
Must have a clear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals.
Maintain accurate information and revenues in appropriate databases at all times to ensure accurate forecasting.
Create and maintain neatly organized files with all required and appropriate information.
Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM.
Work closely with the Catering Department on operations and event execution.
Be on-site to greet all groups upon arrival; onsite and visible to groups throughout their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
Follow-up with clients after function by phone to ensure customer satisfaction, thank them for the business, and address any possible challenges.
Follow-up with various departments to ensure any necessary feedback is communicated.
Follow through on billing to ensure all monies are collected.
Assist other sales/catering managers with site inspections as required.
Participate in all property-specific customer functions.
Assist with reporting as necessary.
Provide sales support during shows, help drive sales initiatives set forth by DOSC s and conduct or attend training as needed.
Wear professional attire and always representthe property to the best of your ability.
Maintain a positive, cooperative work environment between staff and management by company values.
Any other duties or activities set forth by the immediate supervisor or General Manager.