The Spectrum Business Account Manager manages the daily operations of a geographic sales team that sells to Small and Medium-sized businesses while aspiring to exceed budgeted sales goals.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.
Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.
Coach to and follow Charter's Sales Process.
Work with their sales teams to set sales goals using various systems and tools.
Resolve customer complaints or other issues that may interfere with efficient sales operations.
Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.
Recruit, interview, hire, train, and coach Account executives to achieve sales goals.
Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.
Ensure that each Account Executive is executing a living territory plan for the assigned area.
Manage daily individual rep funnel activity, including contacts, presentations, and sales.
Complete all administrative tasks related to all sales activities and ensure account executives do the same.
Maintain current, in-depth knowledge of the marketplace, including competition, and ensure positive and professional relationships with customers, business partners, and co-workers.
Attend and participate in meetings as established by management.
Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc.
Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.
Prepare reporting as needed.
Perform other duties as assigned.
Ability to read, write, speak and understand English.
Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals.
Valid driver's license with a satisfactory driving record.
Bachelor's degree in business marketing or related field or equivalent experience.
Telecomm product/services sales experience - 5 years.
Business-to-business sales management experience - 5 years.
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.