Manager, Sales -Account Development

American Express•Sunrise, FL

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Tele Strategic Expansion Manager leverages inside sales skills to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend.

Requirements

Consultative selling
Effectively identifies client needs to configure solutions that address client requirements and deliver value
Pipeline Management
Ensuring appropriate follow up actions are taking place to move the sale cycle forward
Closing
Overcomes objections and resistance to proposed solutions with key client decision makers
Influence & persuasion
Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Demonstrating value
Proactively and consistently demonstrates the value of partnering with American Express
Results focus
Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
High learning agility
Intellectually curious
Collaborative and growth mindset
Personal accountability
Compliance focused
Bachelor's degree or equivalent experience
Sales experience, 3 – 5 years minimum
Experience in a highly-regulated industry

Nice To Haves

Experience in a cold-calling environment a plus

Responsibilities

Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting
Answer customer inquiries and bring in technical sales and product specialists to support technical implementation
Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives
Use consultative selling skills to build trust and develop long-term partnerships
Identify key client opportunities and handle client escalations, as needed
Uncover growth opportunities, treat identified customers and achieve growth targets
Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities
Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities