At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic partnerships with suppliers, offering unique and fulfilling experiences. Our Member Access Platform (MAP) is integral to this mission, connecting suppliers, marketers, and merchants to deliver impactful omnichannel experiences supported by measurable insights. This is an exciting opportunity to contribute to a rapidly growing, high-visibility team within Sam's Club. We believe in the power of targeted, accountable digital advertising, underpinned by our robust first-party member sales data. The expansion of our digital advertising business is vital for driving Sam's overall growth strategy. The ideal candidate for the Onboarding and Support Specialist role is a highly empathetic and solution-oriented individual with a strong commitment to guiding users to success. They possess excellent communication skills, a patient demeanor, and a knack for troubleshooting. The Manager will play a key role in supporting the growth of our self-service business. What you'll do: Partner Onboarding: Designing and executing onboarding processes that equip partners with the knowledge and tools to effectively utilize our Sponsored Product (Search), Display Self Service, and creative automation platforms from day one. Proactive Support & Issue Resolution: Providing exceptional support to self-service partners, identifying common pain points, and collaborating with cross-functional teams to implement scalable solutions. Process Documentation & Workflow Optimization: Developing clear, concise, and accessible documentation, including guides, FAQs, and best practices, and optimizing workflows to streamline partner interactions and maximize self-sufficiency. Platform Enhancement & Collaboration: Partnering strategically with our technical and product teams to translate partner feedback and business needs into actionable platform enhancements, driving the evolution of our self-service offerings. Domain Expert: Become a subject matter expert (SME) on Self Service Search, Display and Creative MAP products, serving as the primary point of contact for all internal and external support inquiries.