Manager Revenue Cycle, Government and Patient Collections

Healing Partners•Sparks Glencoe, MD

6d•$60,000 - $65,000•Hybrid

About The Position

As industry-leading wound care providers, Healing Partners propel standard Skilled Nursing Facility wound care to a completely different level. Our multifaceted approach relieves various burdens – clinical, operational, financial, and practical – from busy owners, administrators, and employees, freeing each staff member to focus optimally on his or her responsibilities and improve overall facility management. BENEFITS OF WORKING WITH HEALING PARTNERS: Competitive salary/rate Monday-Friday day schedule Excellent schedule - no nights; no weekends; no on-call Benefits: Medical, Dental, Vision, eligible on date of hire Employee Assistance Program (EAP) Health Savings Account (HSA) Dependent Care FSA 401k, Short Term/Long Term disability and life insurance Tuition Reimbursement Discount Programs

Requirements

Bachelor's degree in business, Finance, or similar OR Three (3) years of Relevant Experience in the healthcare industry with knowledge of collections, billing, and/or cash posting.
One (1) year of supervisor/management experience, preferably in a healthcare setting.
Knowledge of the use of medical records, billing claim forms, and federal and state regulations concerning the use of medical records and medical billing.
Experience in directing the daily activities of a cash posting team in a high volume, complex setting.
Strong analytical skills are necessary to analyze various accounting problems.
Strong knowledge of government and third-party payers
Proficient in MS Office suite of applications, billing systems, and business intelligence tools
Ability to manage, evaluate, understand, and act on analysis of large datasets
Excellent written and verbal communication skills are necessary to successfully perform all managerial responsibilities.
Self-motivated and comfortable managing multiple tasks at the same time
Demonstrates the ability to perform responsibilities in a fast-paced environment, requiring excellent organizational skills, sound judgment and critical decision making.
Team player with positive attitude and effective communication skills
Ability to work flexible hours when needed to deliver results
Ability to sit and work at computer for long periods of time.
Ability to communicate via telephone
Consistent attendance and to meeting patient billing needs.

Responsibilities

Working closely with the Director of Revenue Cycle, the Revenue Cycle Manager – Gov’t & Patient Collections is responsible for managing the Collections/Reimbursement department.
Develops and maintains the policies and procedures to effectively manage cash posting, and insurance medical record requests.
Prepares, reviews, analyzes the effectiveness of the department using KPI’s and reporting.
Provides a goal-oriented work environment by establishing protocols and standards to ensure accurate and timely procedures.
Develops and plans goals and objectives for the department with the Director and Management Team.
Coordinates and prioritizes assigned activities to achieve maximum productivity and assumes responsibility for professional growth and development.
Reviews and evaluates denial trends.
Collaborate and resolve issues with other departments; make recommendations to the Director to implement appropriate measures to decrease lost reimbursement.
Supervises directly or indirectly, exempt, and nonexempt personnel engaged in the department. This includes interviewing, hiring, performance evaluation, training, time keeping, and disciplining all department personnel. Delegates authority as determined appropriate.
Responsible for ensuring claims are processed through Waystar and addressing and evaluating rejections from payers.
Participate in departmental and organization-wide meetings/workgroups.
Conducts meetings with managerial staff and interacts closely with other departments to provide a smooth business flow to reflect the effectiveness and scope of all policies and procedures administered by the department.
Resolve customer service issues promptly and with satisfaction to the patients involved.
Show a positive and professional image when interacting with patients, management, staff, and others.