Manager, Revenue Cycle & Coding Compliance

The Wright Center Medical Group•Scranton, PA

About The Position

POSITION SUMMARY The Manager, Revenue Cycle and Coding Compliance is responsible for all aspects of the coding and billing of all inpatient and outpatient claims, as well as all aspects of the CCM billing. The Manager, Revenue Cycle and Coding Compliance, a key position in the Revenue Cycle, facilitates the coding as well as manages the claims process, including accurate and timely claim creation, follow-up and correspondence with providers, insurance inquiries and patients related to coding/billing issues. The incumbent will assist in the clarification and development of process improvements and inquiries in order to maximize revenues and will oversee the certified coding and billing / coding training & education teams. REPORTING RELATIONSHIPS The position reports to the Vice President, Controller Revenue Cycle. The position manages the coding & training team which includes: Compliance Coder & Trainer, Billing & Coding Educational Liaison, Coding team member(s), and the Billing Specialist. ESSENTIAL JOB DUTIES and FUNCTIONS While living and demonstrating our Core Values, the Manager Revenue cycle/Coding, Compliance & Education will: Perform accurate and timely multi-specialty coding for daily claims submission. Prepare and submit clean claims to third-party payers working closely with clinical team members regarding claims appeal, denial, and resolution. Develop and maintain the ongoing audit process of the daily billing summary reviewing the quality of the clinical documentation and coded data to validate that the documentation supports services rendered while ensuring the integrity of the coding. Respond timely (either orally or written) to account inquiries from patients, third-party payers, clinical providers, and/or other staff on claims submission. Manage the daily workload of the billing specialist Monitor AR over 120 Days Perform ongoing trend analysis to ensure compliant contractual third-party payer reimbursement and work with appropriate individuals to resolve discrepancies Prepare/review monthly aging reports Establish and monitor best practice and standards to control the integrity and quality of data throughout the revenue cycle. Actively participate in staff development, training and assessments to support industry best practice. Ensure compliance with federal/state laws and regulations and billing and collection policies in order to facilitate attainment of account receivable targets Interact with physicians, learners and other patient care providers on daily basis regarding billing and documentation policies, procedures, and regulations to ensure receipt and analysis of all charges; obtains clarification of conflicting, ambiguous, or non-specific documentation; as well as develop working relationship with operational leaders. Perform and monitor all steps in the billing and coding process to ensure maximum reimbursement from patients, third-party payers as well as from special billing arrangements. Develop, implement and oversee clinical provider and learner education performed by Trainer and Educational Liaison to ensure coding quality. Must have capacity to attend meetings day/evening as needed within assigned areas. Participate in clinical huddles/didactics and other clinical meetings as requested. Develop, implement and maintain billing and coding educational materials used in clinical provider and learner training, including the creation and ongoing maintenance of training protocol documents of the clinical workflow, including Medent usage. Develop, implement and maintain population management learner training program addressing inpatient/outpatient chart review. Provide meaningful feedback and ongoing support and monitor to ensure residents have the knowledge needed. Serve as resource and subject matter expert for all billing and coding matters. Oversee and monitor the coding compliance program. Develop and coordinate educational and training programs regarding elements of the coding compliance such as appropriate documentation and accurate coding to all appropriate staff including coding staff, physicians, learners, other clinical providers and operational departments. Ensures the appropriate dissemination and communication of regulatory, policy and guideline changes. Understand all aspects of Federally Qualified Health Center (FQHC) coverage, coding, billing and reimbursement of patient services, as well as other third-party payers. Understand Medicare, Medicaid and other commercial payer rules and regulations applicable to billing/coding. Understand the considerations of coding in Value Based payment contracts. Follow coding/billing guidelines and legal requirements to ensure compliance with federal and state regulations. Manage multiple priorities and projects with competing deadlines. Serve as a coach and mentor for coding team. Assist team with projects as needed. Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations. Other duties as assigned by management.

Requirements

Bachelor or Associate degree in any Healthcare related field or equivalent experience.
Must be a Certified Professional Coder with 7-10 years minimum direct professional coding experience.
Certified Professional Coder CPC, Certified Risk Adjustment Coder CRC (not required but a plus), Certified Professional Compliance Officer Certification – CPCO (not required but a plus).
Must have strong knowledge of all guidelines for ICD-10, CPT/HCPCS codes, medical terminology, and billing processes.
Knowledge of Medical Billing/EHR (Electronic Health Records) systems preferably Medent
Knowledge of EOBs (Explanation of Benefit), EFTs (Electronic Funds Transfer) and ERAs (Electronic Remittance Advice).
Knowledge of Microsoft Office software.
Must possess team leadership skills and have a positive disposition.
Must be focused, self-directed, & organized, with problem-solving abilities.
Accurate and precise attention to detail.
Excellent verbal and written communication skills.
Certified Professional Coder-CPC
Certified Risk Adjustment Coder-CRC (not required but a plus)
Certified Professional Compliance Officer Certification – CPCO (not required but a plus)

Nice To Haves

FQHC billing helpful (not required but a plus).
5 to 7 year minimum experience managing staff within the patient revenue cycle.
General working knowledge/previous exposure of healthcare environments and auditing concepts, medical billing/operations, medical terminology and clinical documentation.

Responsibilities

Perform accurate and timely multi-specialty coding for daily claims submission.
Prepare and submit clean claims to third-party payers working closely with clinical team members regarding claims appeal, denial, and resolution.
Develop and maintain the ongoing audit process of the daily billing summary reviewing the quality of the clinical documentation and coded data to validate that the documentation supports services rendered while ensuring the integrity of the coding.
Respond timely (either orally or written) to account inquiries from patients, third-party payers, clinical providers, and/or other staff on claims submission.
Manage the daily workload of the billing specialist
Monitor AR over 120 Days
Perform ongoing trend analysis to ensure compliant contractual third-party payer reimbursement and work with appropriate individuals to resolve discrepancies
Prepare/review monthly aging reports
Establish and monitor best practice and standards to control the integrity and quality of data throughout the revenue cycle.
Actively participate in staff development, training and assessments to support industry best practice.
Ensure compliance with federal/state laws and regulations and billing and collection policies in order to facilitate attainment of account receivable targets
Interact with physicians, learners and other patient care providers on daily basis regarding billing and documentation policies, procedures, and regulations to ensure receipt and analysis of all charges; obtains clarification of conflicting, ambiguous, or non-specific documentation; as well as develop working relationship with operational leaders.
Perform and monitor all steps in the billing and coding process to ensure maximum reimbursement from patients, third-party payers as well as from special billing arrangements.
Develop, implement and oversee clinical provider and learner education performed by Trainer and Educational Liaison to ensure coding quality.
Must have capacity to attend meetings day/evening as needed within assigned areas.
Participate in clinical huddles/didactics and other clinical meetings as requested.
Develop, implement and maintain billing and coding educational materials used in clinical provider and learner training, including the creation and ongoing maintenance of training protocol documents of the clinical workflow, including Medent usage.
Develop, implement and maintain population management learner training program addressing inpatient/outpatient chart review.
Provide meaningful feedback and ongoing support and monitor to ensure residents have the knowledge needed.
Serve as resource and subject matter expert for all billing and coding matters.
Oversee and monitor the coding compliance program.
Develop and coordinate educational and training programs regarding elements of the coding compliance such as appropriate documentation and accurate coding to all appropriate staff including coding staff, physicians, learners, other clinical providers and operational departments.
Ensures the appropriate dissemination and communication of regulatory, policy and guideline changes.
Understand all aspects of Federally Qualified Health Center (FQHC) coverage, coding, billing and reimbursement of patient services, as well as other third-party payers.
Understand Medicare, Medicaid and other commercial payer rules and regulations applicable to billing/coding.
Understand the considerations of coding in Value Based payment contracts.
Follow coding/billing guidelines and legal requirements to ensure compliance with federal and state regulations.
Manage multiple priorities and projects with competing deadlines.
Serve as a coach and mentor for coding team.
Assist team with projects as needed.
Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
Other duties as assigned by management.