Manager, Revenue Cycle Applications

Shirley Ryan AbilityLab•Chicago, IL

About The Position

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Manager, Revenue Cycle Applications manages the optimization, development/configuration, implementation, integration and support of Shirley Ryan AbilityLab's Revenue Cycle applications, including Registration, Scheduling, HIM, Patient Accounting and Charge Services. They will work closely with our Patient Financial Services, Finance and Operational counterparts to plan, direct and coordinate activities of Revenue Cycle initiatives to ensure that departmental goals are accomplished by performing the following duties personally or through subordinate team members. They are responsible for successful delivery of assigned projects through management of initiatives. They will also work collaboratively with our vendors and operational counterparts to identify and address potential optimization projects. They will work with Revenue Cycle analysts, vendors and operational counterparts to develop solutions for a wide array of issues, interfacing with all areas affected by the identified problem. They will be responsible for communicating statuses to Information Systems executives and operational stakeholders. They will build and manage relationships with internal stakeholders. They will work with operational counterparts and Revenue Cycle analyst to prioritize tickets based on complexity and impact. They will work closely with the Revenue Cycle team to ensure team cohesion and staff development. The Manager, Revenue Cycle Applications will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Manager, Revenue Cycle Applications will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Requirements

Cerner Revenue Cycle Experience required, with a strong background in Patient Accounting preferred.
Degree in information systems (e.g., Computer Science) or or realated field. Education and/or experience may be considered in lieu of a degree when the experience directly relates to the job requirements.
Minimum 5 years' experience with managing Revenue cycle applications.
Strong management and team development skills.
Deep understanding of and experience with applications development lifecycle and development methodologies.
Deep analytical skills needed to prioritize team's work, quantify project costs and benefits and make trade-offs while implementation IS application software.
Ability to lead IT and business user teams to successfully install /configure and maintain information systems.
Ability to communicate with a broad set of individuals including SRAlab executives, clinical staff, subordinate staff, and technical staff.
Excellent relationship-managing skills within IT and with Operational Counterparts.

Responsibilities

Manage day-to-day activities of Information Technology staff to set priorities and optimize Revenue Cycle Systems in collaboration with IT and Operational Leadership.
Understand technology trends and government initiatives related to healthcare and business operations.
Work closely with the Director of Clinical Applications, Manager Clinical Applications and operational peers to develop the Revenue Cycle Information Strategic Plan.
Interface with leadership to identify business and financial information needs to support overall operations of the lines of services supported.
Interview, select, counsel, mentor, and evaluate performance of direct reports and related resources.
Maintain confidentiality of clinical and personnel information in keeping with policies of Shirley Ryan AbilityLab.
Demonstrate effective problem solving and willingness to adapt to a changing environment.
Maintain open, productive communication with the IT Leadership and representatives throughout the organization.
Conduct regular meetings with staff and operational counterparts to ensure timely, relevant dissemination of information, identification of concerns, and active problem solving of pertinent issues.
Promote and maintains positive, productive partnerships inter- and intradepartmental to encourage effective collaboration.
Provides consultation related to processes and financial information systems.
Manage projects utilizing the standard project management methodologies, monitors systems, analyzes processes, evaluates outcomes, and recommends revisions.
Ensure that appropriate systems are in place to support the revenue cycle staff.
Responsible for contributing to the development of short and long range goals consistent with the mission, vision, and values.
Integrate appropriate business and financial practice standards when planning and implementing systems.
Understand the business fundamentals and drivers of the financial and operational success of the organization.
Participate in the development and revises policies and procedures related to the financial information systems.
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.