Manager Revenue Assurance

Optimum-posted 3 months ago

$102,816 - $168,912/Yr

Full-time

New York, NY

51-100 employees

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The Revenue Assurance Manager is responsible for identifying, preventing, and correcting revenue leakage across the organization. This role ensures that all services provided to customers are accurately billed, collected, and reported. Working closely with Customer Experience Operations (CXO), Finance, Technology, and Sales teams, the Revenue Assurance Manager will implement controls, monitor financial metrics, and analyze processes to safeguard the company’s revenue.

Develop and manage revenue assurance processes to ensure accuracy and completeness of revenue across all products and services (TV, internet, mobile) for B2C and B2B.
Monitor the end-to-end revenue lifecycle—from customer acquisition and service provisioning to billing, collections, and disconnection.
Identify revenue leakage risks and perform root cause analyses for discrepancies.
Collaborate with billing and IT departments to validate data integrity and system configurations.
Design and maintain reporting tools to track key revenue indicators and anomalies.
Conduct audits on billing systems, customer accounts, service activations, and promotions.
Recommend and implement corrective actions or process improvements to eliminate inefficiencies or losses.
Monitor compliance with regulatory and internal policies related to billing and revenue reporting.
Train and guide internal teams on revenue assurance best practices and control measures.

Bachelor's degree in Finance, Accounting, Business, Information Systems, or a related field.
7+ years of experience in revenue assurance, financial analysis, or audit roles, preferably within the cable, telecom, or subscription-based industry.
Strong understanding of billing systems, CRM platforms, and revenue recognition principles.
Experience with ERP systems (e.g., SAP, Oracle) and data analysis tools (e.g., SQL, Excel, Power BI).
Familiarity with telecommunications operations and service provisioning flows is highly preferred.

Master’s degree or relevant certification such as CPA, CISA, or CRMA.

Competitive pay based on skills and experience.
Starting pay rate/range at time of hire for this position is $102,816.00 - $168,912.00 / year.

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