Manager Retention Optimization
About The Position
The Manager Retention Optimization will play a critical role in advancing SelectQuote’s long-term customer retention goals. This leader will drive the implementation of retention initiatives across the customer lifecycle with the Retention team as well as the cross-functional partners. The ideal candidate combines an attention to detail a sense of urgency with exceptional communication and cross-functional influence skills. This role requires someone who can translate complex insights into clear direction take ideas from concept to execution and ensure strategies are followed through with disciplined tracking and continuous improvement. This person will work closely with leaders across Marketing Operations Data Enablement Data Science and Analytics and other teams to ensure retention strategy moves forward effectively and cohesively. This position is ideal for someone with foundational business acumen business analytical skills and is cross-functional team oriented with the ability to operate at both strategic and tactical levels.
Requirements
- Strong strategic problem-solving skills with the ability to digest complexity and communicate simply.
- Exceptional verbal and written communication skills; comfortable presenting to high-level leaders.
- High emotional intelligence strong relationship-building and ability to navigate complex cross-functional environments.
- Demonstrated success managing long-term initiatives with both strategic and operational components.
- Ability to execute independently while driving alignment across teams.
- Bachelor’s degree in Business Strategy Analytics or related field.
- 5+ years of experience in strategy business analytics, project management, or a related function supporting strategic decision-making.
- Experience working cross-functionally with senior leaders and influencing outcomes without direct authority.
Nice To Haves
- Background in operations, project management, customer analytics, retention, or customer-lifecycle strategy preferred.
Responsibilities
- Monitor the performance of Retention Key Performance Indicators (KPIs) identify trends and recommend adjustments to enhance persistency
- Collaborate with leadership to define strategic objectives success metrics (cost per sale cost per save cost per contact as well as ROI) forecasting and projections (active member and workforce planning) and budget (required for treatment plans and execution) to support the Retention objectives of SelectQuote Senior
- Assess full funnel performance and drive decisions for optimization workflow and tactical execution both intraday and based on historical performance.
- Work with the Retention team, Analytics, Data Science and RevOps teams to ensure data accuracy and understanding to help support and guide the overall Retention strategy.
- Serve as the right hand to the Sr. Dir Retention driving business intelligence and as a thought partner for future treatments and segmentation
- Exercise influence without direct authority; unite teams to deliver shared outcomes.
Benefits
- Competitive Medical, Dental, and Vision Insurance
- HSA/FSA
- Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
- Voluntary Life Insurance for Self, Spouse and Dependent
- Company-paid Basic Life Insurance and Long Term Disability
- Retirement plan and Employer match contribution with Profit Share
- Tuition Reimbursement program
- Company perks and Discount program
- Engaging Wellness and Financial Education Resources
- Employee Assistance Program
- Incentive Plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
