MANAGER, RETAIL

Goodwill Industries of Arkansas•Russellville, AR

About The Position

The Retail Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Requirements

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.
Driver's License
Retail and/or production management experience
Ability to lead teams
Excellent guest service skills
Teaching and training abilities
Effective communication skills
Decision-making ability
Must be able to interact cordially and productively with a variety of people.
Must be able to market Goodwill and explain the mission to the general public.
Must be able to read, write and communicate clearly in English.
Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance.
Must be able to establish an effective schedule for employees within allocated payroll.
Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week, with a minimum of 45 hours per week.
Ability to function in a hectic work environment with occasional periods of high stress.
Must observe and enforce safety policies in all phases of the operation.
Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.
Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.
Must have reliable transportation and drive to work on scheduled days.
Must have an acceptable background check and driving record.
This position requires a valid driver's license and vehicle insurance.

Nice To Haves

Some computer knowledge a plus

Responsibilities

Staffs all open positions at the store with quality and productive employees. Delegates clear job responsibilities and expectations.
Manages team members in goal setting and skills development. Provides feedback on performance, attendance, addresses concerns, and administers performance discussions as needed. This duty is performed daily.
Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly. Provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met.
Plans, organizes, and directs the activities of team members. Schedules employees with a focus on controlling payroll costs and needs of the business.
Provides a clean, fun, and safe environment for employees and customers. Provides maximum level of customer service to ensure repeat sales.
Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner.
Manages stores loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention.
Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis.
Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities.
Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers, and trainees.
Attends regular management meetings and relates information back to staff. Acts as a positive role model for employees, trainees and customers in all respects of professional development.
Ensures that the store opens on time and is properly staffed and operational during designated hours of operation.
Onboards new employees and trains on all required work processes, procedures and expected standards of performance. Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives.