Manager, Retail - Las Vegas

Tao Group Hospitality•Enterprise, NV

5h•Onsite

About The Position

The Retail Manager is responsible for driving the overall strategy, optimization, and performance of Tao Group Hospitality’s retail operations across Nightlife and Daylife venues in Las Vegas. This role oversees daily retail operations while maintaining a strong focus on revenue growth, inventory optimization, guest experience, and team development. The Retail Manager leads by example, ensuring brand standards are upheld in high-energy, high-volume environments and that retail operations consistently support the overall guest experience.

Requirements

Minimum 3 years of retail management experience, preferably in luxury, nightlife, hospitality, or high-volume environments
Strong background in retail strategy, sales optimization, and inventory management
Proven leadership skills with the ability to motivate and develop teams
Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
Ability to write, read, and verbally communicate
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs. with or without assistance
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Develop and execute retail strategies that maximize sales, profitability, and brand alignment
Optimize inventory management, visual merchandising, and operational processes
Deliver exceptional guest experiences through elevated service and product knowledge
Lead, train, and motivate retail team members in fast-paced Nightlife and Daylife settings
Develop and execute retail sales strategies aligned with Nightlife and Daylife business goals
Analyze sales trends, guest behavior, and inventory performance to drive continuous improvement
Optimize product assortment, pricing, and merchandising to maximize revenue and minimize shrink
Partner with internal teams and external retail partners to ensure timely inventory flow and accuracy
Oversee daily retail operations, opening/closing procedures, and overall store readiness
Anticipate and accommodate guest needs while delivering elevated, hospitality-driven retail service
Actively engage with guests to drive sales and enhance brand connection
Address guest questions, concerns, and issues promptly and professionally
Ensure the retail space is clean, organized, and visually compelling at all times
Ensure proper cash handling, payment card procedures, and end-of-shift financial reconciliations
Conduct frequent inventory audits, cycle counts, and damage/loss reporting
Maintain secure handling of all merchandise, showcases, safes, and storage areas at all times
Ensure compliance with company policies, procedures, and brand standards
Lead, coach, and develop retail team members through training, feedback, and example
Foster a positive, professional, and collaborative team environment
Conduct and participate in pre-shift meetings, trainings, and departmental communications
Receive, ship, and reconcile inventory with retail partners as needed
Report all breakage, damage, or operational issues immediately to leadership
Maintain general knowledge of Tao Group Hospitality, retail partners, and supporting hotel environments
Support cross-functional collaboration with venue operations, security, and hotel partners
Assist and/ or complete additional tasks as assigned.