Manager, Retail Store

Crocs-posted about 1 year ago
$60,320 - $68,640/Yr
Full-time • Mid Level
Hanover, MD
Leather and Allied Product Manufacturing
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As a Retail Store Manager at HEYDUDE, you will be responsible for delivering exceptional customer service and overseeing daily operations in the store. This role involves managing the store team, driving sales performance, and ensuring compliance with company policies while fostering a positive work environment.

  • Deliver outstanding service to consumers using the V.I.B.E.S service model.
  • Lead the store team in surpassing performance metrics including sales and consumer service.
  • Apply analytical thinking and company reporting to identify opportunities within the store.
  • Lead visual presentation, product flow, replenishment, and operational standards throughout the store.
  • Foster a welcoming and inclusive environment that promotes internal growth and builds an external network of talent.
  • Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities.
  • Contribute to a team environment that encourages sharing of suggestions, ideas, and concerns.
  • Assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
  • Support team members in daily retail operations including POS system management, stock replenishment, and maintaining cleanliness standards.
  • Adhere to Asset Protection policies and procedures, including shortage prevention and inventory control.
  • Must be 18 years or older.
  • 4+ years of total retail experience, preferably with previous Store Manager experience.
  • Proven leadership skills with the ability to challenge, empower, and drive team results.
  • Strong communication skills (written and verbal) to connect with team members and management.
  • A valid driver's license and clean driving record may be required.
  • Desire to succeed in a high-growth, fast-paced retail environment.
  • Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours.
  • AD&D insurance
  • Disability insurance
  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching
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