Manager, Retail Store

Crocs, Inc.•Austin, TX

18d•$28 - $34•Onsite

About The Position

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. OverviewAs a Store Manager at HEYDUDE, you’re the driving force behind an energized, high-performing team. You set the pace, inspire excellence, and create a culture where every interaction becomes an unforgettable experience. Through strong leadership and accountability, you’ll empower your team to exceed expectations while ensuring flawless execution of daily operations from opening and closing routines to cash handling and maintaining a store that’s ready to impress every day. What You'll Do Deliver outstanding consumer experiences by applying our V.I.B.E.S service model Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc. Maintain a strong pulse on the local market, culture, and consumer base, sharing insights and opportunities with cross-functional partners to support localized engagement strategies and Icon store initiatives Drive recruitment and staffing efforts to ensure consistent store coverage throughout the year, including anticipating seasonal needs and fostering a high-performing, retention-focused team culture Lead the team in achieving performance metrics including sales, customer service, and product engagement while demonstrating a strong passion for operations, organization and process execution Own and lead all daily retail operations, driving team accountability for delivering exceptional consumer service, accurate POS management, organized stock rooms with timely replenishment, precise pricing and markdown execution, loyalty program growth, and consistent store cleanliness and recovery standards Coordinate, delegate, and prioritize tasks to maintain smooth store operations, ensuring timely follow-up and completion of daily responsibilities Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with HEYDUDE Confidently engage with a variety of audiences through in-person interactions, in-store events, and brand-approved digital or social platforms, partnering with internal teams to support consistent, on-brand messaging Adhere to all HEYDUDE policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives What You'll Bring to the Table Must be 18 years or older 4+ years of retail experience with a preference for candidates with prior Store Manager experience Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of the position Desire to succeed in a high growth, fast-paced retail environment Proven track record inspiring and empowering teams while driving performance and achieving results Demonstrates exceptional written and verbal communication skills to effectively engage with store teams, field leaders, and corporate partners Valid driver’s license and acceptable driving record may be required if driving is an essential job function

Requirements

Must be 18 years or older
4+ years of retail experience with a preference for candidates with prior Store Manager experience
Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of the position
Desire to succeed in a high growth, fast-paced retail environment
Proven track record inspiring and empowering teams while driving performance and achieving results
Demonstrates exceptional written and verbal communication skills to effectively engage with store teams, field leaders, and corporate partners
Valid driver’s license and acceptable driving record may be required if driving is an essential job function

Responsibilities

Deliver outstanding consumer experiences by applying our V.I.B.E.S service model
Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
Maintain a strong pulse on the local market, culture, and consumer base, sharing insights and opportunities with cross-functional partners to support localized engagement strategies and Icon store initiatives
Drive recruitment and staffing efforts to ensure consistent store coverage throughout the year, including anticipating seasonal needs and fostering a high-performing, retention-focused team culture
Lead the team in achieving performance metrics including sales, customer service, and product engagement while demonstrating a strong passion for operations, organization and process execution
Own and lead all daily retail operations, driving team accountability for delivering exceptional consumer service, accurate POS management, organized stock rooms with timely replenishment, precise pricing and markdown execution, loyalty program growth, and consistent store cleanliness and recovery standards
Coordinate, delegate, and prioritize tasks to maintain smooth store operations, ensuring timely follow-up and completion of daily responsibilities
Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with HEYDUDE
Confidently engage with a variety of audiences through in-person interactions, in-store events, and brand-approved digital or social platforms, partnering with internal teams to support consistent, on-brand messaging
Adhere to all HEYDUDE policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Benefits

This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

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