Manager, Retail Pharmacy Operations

ThedaCare • Appleton, WI

217d

About The Position

The Manager, Retail Pharmacy Operations, in partnership with the Director Retail Pharmacy, oversees all aspects of retail pharmacy operations including clinical, distributive, regulatory, front end sales, financial, quality, and 340B. Is responsible for cultivating interdisciplinary synergistic relationships with key stakeholders to drive program growth, optimization, collaboration, and compliance. The Manager, Retail Pharmacy Operations is an integral role of the pharmacy leadership team, displaying adaptive leadership skills, ensuring successful retail pharmacy operations.

Requirements

• Doctor of Pharmacy degree from ACPE accredited School of Pharmacy
• Minimum 5 years of leadership experience
• Preferred 3 to 5 years of progressive leadership responsibility within Retail Pharmacy environment.
• 340B Apexus Certified Expert
• American Heart Association Healthcare Provider Basic Life Support (BLS)
• Certified Immunizer
• State of Wisconsin pharmacist Licensure

Responsibilities

• Ensure regulatory compliance in all aspects congruent with regulatory agencies (FDA, DEA, BOP, OIG, etc.)
• Navigate employees through HR lifecycle (recruitment, onboarding, training, scheduling, development, termination)
• Ensure financial viability and growth (evaluating contracts, maximizing rebates, ensure licensing to promote GPO utilization vs WAC, minimizing DIR fees)
• Develop and maintain overall labor plan (productivity measures, staff), meeting business needs and productivity
• Navigates all pharmacy audits (insurance, state, federal agencies), intervening to mitigate audit findings in daily practice.
• Develop and implement service line standard operating procedures
• Develop and implement training modules for both internal and regulatory requirements
• Represent service line in committees and meetings, actively promoting department practice and collaboration.
• Promotes culture of safety and continuous quality improvement by identifying safety, quality and improvement opportunities.
• Ensure opportunities are identified, communicated on, addressed, and improved.
• Execute system initiatives related to direct patient care, standard operating procedures, formulary management, and transitions of care partnership.
• Strategic service line goal setting, intervening as appropriate to ensure goals are on track, and team is knowledgeable and accountable for respective goals.
• Participates in leader-on-call rotation and performs staffing duties as necessary to ensure consistent operations.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Ph.D. or professional degree