Manager, Retail Operations

The Cannabist Company • Norwalk, OH

5d

About The Position

Position Overview: The Manager, Retail Operations (MRO) consults with qualified patients and caregivers, and administers approved medical marijuana products. The MRO also oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking, and inventory control, team leadership/management and all compliance and regulatory requirements. Major Areas of Responsibility include: The Manager, Retail Operations ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the General Manager and as directed. Provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions. Manages patient-specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, and maintaining accurate records using BioTrackTHC, the Dispensing Facility’s inventory tracking software program. As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts. The Manager, Retail Operations is responsible for the development of the Dispensing Facility’s privacy policies and procedures, the security and confidentiality of all patient information, and overall compliance with HIPAA. This position acts as a liaison internally between all staff, the dispensary management team, and the General Manager, and externally between the Dispensing Facility and law enforcement, the Commissioner of Health, and the local community. Directs and monitors department managers to accomplish goals of the plan, consistent with established safety procedures. Establishes methods to follow the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling. Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events, and product recall. This position is responsible for assisting with implementing and maintaining security systems for tracking, record-keeping, record retention, and surveillance related to all product at every stage of storage, delivery, transporting, and distribution. Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance. Maintains excellent facilities conducive to enhancing employee productivity. Provides company-wide communication and manages change. Ensures employee safety, wellness, health and welfare.

Requirements

• All applicants must be at least 21 years of age.
• Bachelor’s Degree and 3 years of experience at a management administrative level preferred.
• 3 years of experience managing a retail operation.
• Demonstrated management and leadership skills in a high growth environment are preferred.
• Operations management experience to include production oversight and accountability.
• Excellent and effective consulting skills.
• Strong conflict management skills.
• Strong interpersonal and negotiation skills.
• Solid business acumen, management reporting, and problem-solving skills.
• Exceptional interpersonal skills, including listening, coaching, and training.
• Strong leadership, project management, and time management skills.
• Excellent written, verbal, and non-verbal communication skills.
• Ability to develop strong relationships and experience working with senior level executives.
• Ability to prepare written reports, correspondence, and presentations to senior leadership as required.
• Ability to manage and administer a broad range of tasks including resolving complaints, and counseling managers and employees on the interpretation of policies, procedures, and programs.
• Ability to objectively coach employees and management through complex, difficult, and emotional issues.
• Ability to build and maintain positive relationships in order to gain support and achieve results both internally and externally.
• Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership.
• Ability to organize and prioritize work.
• While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).
• Must be able to speak and communicate verbally with co-workers, customers, vendors, etc.
• The noise level in the work environment is usually moderate.

Responsibilities

• Consults with qualified patients and caregivers, and administers approved medical marijuana products.
• Oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking, and inventory control, team leadership/management and all compliance and regulatory requirements.
• Ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act
• Directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the General Manager and as directed.
• Provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
• Manages patient-specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, and maintaining accurate records using BioTrackTHC, the Dispensing Facility’s inventory tracking software program.
• Resolves all inventory discrepancies and patient-staff conflicts.
• Responsible for the development of the Dispensing Facility’s privacy policies and procedures, the security and confidentiality of all patient information, and overall compliance with HIPAA.
• Acts as a liaison internally between all staff, the dispensary management team, and the General Manager, and externally between the Dispensing Facility and law enforcement, the Commissioner of Health, and the local community.
• Directs and monitors department managers to accomplish goals of the plan, consistent with established safety procedures.
• Establishes methods to follow the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.
• Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events, and product recall.
• Responsible for assisting with implementing and maintaining security systems for tracking, record-keeping, record retention, and surveillance related to all product at every stage of storage, delivery, transporting, and distribution.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
• Maintains excellent facilities conducive to enhancing employee productivity.
• Provides company-wide communication and manages change.
• Ensures employee safety, wellness, health and welfare.

Benefits

• The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager