Manager, Retail & Delivery - Atlanta Service Center

Rivian•Atlanta, GA

42d•Onsite

About The Position

Rivian is seeking a dynamic and results-oriented field leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses understanding of the field, a proven track record of driving sales, delivering on operation-excellence through metrics, and exceptional leadership skills. The Manager of Field Sales will oversee field sales activities, daily operations, and drive accountability for team performance for their Service Centers within an assigned area. This role will ensure that performance goals are met daily, weekly, monthly, quarterly, and yearly while effectively implementing Rivian's brand culture. To be successful in this role, the Manager of Field Sales must have a customer-first approach, have a hunger for competitive sales, and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset.

Requirements

5+ years experience in field sales; 2+ field leadership, preferably multi-unit management.
At least 21 years of age.
High School Diploma or GED required.
Proven ability to lead and develop a team of field sales employees.
Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs
Extensive experience with P&L, POS and CRM software
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver's license isn't in the appropriate state, you must be eligible to obtain one within the first 60 days of employment
No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period.
Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to obtain and maintain local sales licenses if applicable in your state
Strong analytical skills and proficiency in utilizing sales data and metrics.
Results-driven with a focus on achieving and exceeding sales targets.
Excellent written and verbal language skills in English, additional languages a plus
An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do.
Solve problems and overcome challenges with creativity and ingenuity.
Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.
Outstanding verbal and written communication required
Skilled use of project management tools and well versed in memo and presentation building; Confluence, Smartsheet, and MS Office suite.
Willingness to work in various working conditions including being in a full-service retail center or unpredictable weather conditions
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Nice To Haves

Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus.
EV Automotive sales experience is a bonus.

Responsibilities

Manage multi-site Field Sales team at Service Centers teams in person and remotely
Manages headcount and budget for their Field Sales area
Serve as the point of contact which includes overseeing the creation of work schedules, communicating daily priorities and goals, requesting resources, andâ coordinating work efforts withâ other on-site team members
Execute sales strategies to achieve revenue targets and market share growth.
Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
Provide leadership and guidance to the local field sales team, fostering a culture of high performance, accountability, and continuous improvement.
Clearly and consistently communicate goals to your teams, linking these goals to site and/or area revenue generation and employee performance.
Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, to maximize efficiency and deliver a best-in-class experience.
Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency for both open and closed states.
Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
Export Rivian's culture and values to our sales locations, teams, and customers, and ensure they are reflected in our operations and team members.
Collaborate with the Sales & Retail Development and Operations teams to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
Lead the implementation of processes that allow retail associates to seamlessly move a customer through the sales funnel with the help of the digital commerce platform and CRM tools.
Support various special events and new site openings across the commercial organization as needed
Uphold site operations and standards for both front of house and back of house.
Ensure all locations within your location maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
Take on additional projects, duties and assignments as required and/or by request from the sales leadership

Benefits

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
Full Time Employee coverage is effective on the first day of employment.
Part-Time employee coverage is effective the first of the month following 90 days of employment.

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